"Not the best service"

Not the best service. The agent was very curt and inflexible. The driver was driving erratically, and was even on his phone. Will probably not use this company again.

"The bus was beautiful the driver was…"

The bus was beautiful the driver was great it was a flawless trip

"5/5 experience"

Great experience with US Coachways! Driver was on time, professional, incredibly communicative and we had a great experience. I booked a bus to go up to Winter Park for our staff for about 40 people and it went very smooth. I've had issues with charter buses in the past but we had absolutely 0 issues. 5/5 stars!

"Perfect experience!"

Our drivers were early, kind, reliable, and professional. The busses exceeded our expectations for cleanliness and features. Would definitely use them again!

"Good!"

Our experience with USCoachways was positive and smooth. It can be stressful to book transportation for 55 people on 4 separate days, but over all it went great with a good driver that was on time and the Buses worked just fine.

"punctual"

punctual, and very nice.

"Worst Customer Service I have ever had."

US Coachways
Our group used US Coachways for a student trip. To start the bus showed up over 4 hours late for a 12 hour trip. When the bus finally arrived, the interior was in bad shape and the escape hatch on the roof was wired shut. Less than 2 hours into our trip the bus driver informed us that he had to stop for gas and due to safety had to unload the bus at a different location across the street while he filled up. We were not given a reason as to why he showed up with less than a quarter tank despite being 4 hours late. The next day the bus was to take us to one of our events. On the return trip back to our hotel our students informed us that the bus bathroom was out of toilet paper. When asked, the driver expressed his frustration in needing to stop so students could use the restroom at a gas station due to the lack of toilet paper on the bus. When we called US Coachways with our concerns about safety and quality standards they advised us that they had no record of the issues with the bus and would not be able to swap out for a new one despite us sending photo proof. With the escape hatch being wired shut among other concerns, we did not feel it was safe or responsible to take this bus for the return trip home. We told US Coachways that if they could not provide a bus with functioning safety features we would need to cancel the return trip out of responsibility to our students' safety. US Coachways then said we were in breach of contract and would not refund the remaining money despite not being able to fulfill the full contract due to lack of functioning safety features and showing up 4 hours late for the initial pick up. It has been 8 months and with no warning or follow up US Coachways sent us to collections. Stay away if you value safety, comfort, timeliness, and basic customer service standards.

"Unsafe and Unreliable Business Practices"

Our group used US Coachways for a student trip. To start the bus showed up over 4 hours late for a 12 hour trip. When the bus finally arrived, the interior was in bad shape and the escape hatch on the roof was wired shut. Less than 2 hours into our trip the bus driver informed us that he had to stop for gas and due to safety had to unload the bus at a different location across the street while he filled up. We were not given a reason as to why he showed up with less than a quarter tank despite being 4 hours late. The next day the bus was to take us to one of our events. On the return trip back to our hotel our students informed us that the bus bathroom was out of toilet paper. When asked, the driver expressed his frustration in needing to stop so students could use the restroom at a gas station due to the lack of toilet paper on the bus. When we called US Coachways with our concerns about safety and quality standards they advised us that they had no record of the issues with the bus and would not be able to swap out for a new one despite us sending photo proof. With the escape hatch being wired shut among other concerns, we did not feel it was safe or responsible to take this bus for the return trip home. We told US Coachways that if they could not provide a bus with functioning safety features we would need to cancel the return trip out of responsibility to our students' safety. US Coachways then said we were in breach of contract and would not refund the remaining money despite not being able to fulfill the full contract due to lack of functioning safety features and showing up 4 hours late for the initial pick up. It has been 8 months and with no warning or follow up US Coachways sent us to collections. Stay away if you value safety, comfort, timeliness, and basic customer service standards.

"The Charter Bus never showed up"

The Charter Bus never showed up, and company is currently refusing to process a refund. The charter was supposed to happen in November. It is February 12, and we still do not have a refund because they do not have the funds.

"I don’t recommend for wedding related things"

the experience for our charter bus was annoying. He calls me at 530 asking if we’re coming out and I let him know the pick up time is 615…. He basically said “okay I guess I’ll drive around until then”. 620pm rolls around and my bridal party said he is no where to be found. I call him and ask if he’s at the Loews and he goes “no.” So I said my bridal party is waiting, I said 615pm. he said he was around the corner. TWENTY minutes pass by and I get a text from family saying he is still not there. I call him and he declines my second call. My rehearsal dinner was a 0.7 mile drive for him. My people were all late by almost half an hour. Why am I paying you over a thousand dollars for service like this? At that point your drivers are wasting my time which is already stressful enough with a wedding and my mother in laws money of which she paid for at this restaurant.