"Driver was so thoughtful and polite and…"

Driver was so thoughtful and polite and respectful for a bus of senior member from a senior center.

"Price will go up after you book. "

I'd give 0 stars if I could. If you want to prefer to deal with unprofessional people and take the chance of having rates go up AFTER booking, these are you people!
Upon requesting a quote I inquired with my agent a few weeks later, when I had a final head count, if the quote still stood. He said yes. I booked same day. 48 hours later I received an email from a different person stating that my rate had increased over $500. Upon calling to discuss this I spoke with Anthony D'Angelo, apparently a Operations Manager, he was extremely unprofessional and had a very I don't care kind of attitud; It was very clear he could have cared less if i took my business elsewhere. So that is exactly what I did. Beware, when you book the price that you agree to very well may change.

"incredibly disappointing "

I was told that my reservation had been canceled "because of mechanical issues" THE NIGHT BEFORE THE SCHEDULED PICKUP. In addition to that, it was never communicated to me that the return trip was canceled as well. Everything was going well until the cancelation, then communication was abysmal and somehow I became the at fault party. I will never use this company again and will tell anyone I hear is considering US Coachways to find another option

"Look out!"

My primary suggestion: Read the reviews, BBB rating and the contract in detail!!!! I feel like I was scammed. My booking agent, Melissa, was super nice during the planning phase. When we talked initially, I told her our schedule was still being planned. She did share the driver hours but did NOT disclose the price would change if the "tentative" schedule changed. When I provided my final itinerary, they upcharged me $600! It didn't matter that my initial schedule was tentative. It didn't that they charged my credit card in advance. It didn't matter that I was planning to use them for 3 days. Now I'm stuck because in the contract their cancellation fees are astronomical! I'm hoping this review helps someone else from going through the frustration I have experienced. Read the contract! Better yet, look at their BBB rating!!! SMH! Absolutely do NOT recommend

Since this review I have completed our charters (3). The experience on Day 2 and 3 was unsatisfactory. I have been contacted by someone at US Coachways, but I have not heard back from them.

"At least it ended well"

Initially I booked a 24 passenger bus through Uber Charter who then contracted it out to US Coachways. Three months before my company's event Uber sent me an email letting me know that they would no longer be providing charter services and that US Coachways would be contacting me with options. A few weeks later I get an email from someone telling me that I had 24 hours to use a link to keep my reservation with US Coachways. This person referenced a previous communication email that I had not received and I was not happy that there was such a tight turnaround but you do what you have to do. When you make payments with US Coachways they do not send you an email receipt and there isn't any type of confirmation page after paying online that confirms your transaction. I had to contact the two people handling my reservation to get a statement about my payment to submit back to my company. The week before my event I wanted to make a time change to the itinerary. I emailed the two people who I had been communicating with this whole time. They then passed me off to a third person who proceeds to tell me that it's $250 to change the start time. All I wanted to do was start 30 minutes earlier and then adjust the remaining times to compensate for the earlier start time. I didn't want to add time to my reservation, I only wanted to shift everything by 30 minutes. After multiple emails and two days of trying to explain what I wanted via email, I told them that one of them needed to call me because none of the three people on the email understood what I wanted. It took a 2 minute phone call to clear things up and get the time change finalized.

For all the grief and stress of dealing with US Coachways at least the bus itself went well. We wanted a shuttle for client dinners to transport our clients between locations. We had two nights of dinners so two different buses and drivers. For both nights, the bus was clean. The drivers were nice and easy to work with.

We will have the same function next year. I will use US Coachways again because the service at least went well the night of the events. However, I do not look forward to dealing with their customer service people again. It was stress I didn't need leading up to my event.

"A flawless jounrey"

Bus was on time; driver was helpful and personable!

"Overall great experience"

Bus driver was right on time, services were as described and everything was pretty smooth. Only issue is the website is not the most user-friendly, but if you can get past that the actual service is great!

"Honest and upstanding operator"

I was going to use the company for our wedding, but we had to change services. The Company promptly refunded us in full to our original payment method without any pushback. Recommended for bus services.

"The Perfect Day"

The Perfect Day
Our bus event up to San Francisco for a very special ordination for our Deacon from our Parish was so exciting and fun and totally pleasant. Our driver was magnificent and his driving was so easy and well done. He knew the best way to get to our destination and was right there and ready to go after our event was over. Everything was perfect and I would use a bus from US Coachways anytime.Great communication, beautiful buses and all was just so well done.Thank you US Coachways!

"Broke contract. Stranded 50 people after midnight."

A contracted bus for a return trip never showed.
They were unable to supply a substitute bus, and they also refused to fully refund their broken contract.
Over $1000 in uber fees were incurred instead, and a lovely night turned into a major headache.
Beware!