US Coachways

Transportation Access and Assistance
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789 reviews
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Customer Reviews about

US Coachways

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Washtenaw Technical Middle Col

5.00/5.00

"Smooth trip, no glitches"

Everything went very smoothly. No glitches. Students and chaperones happy with trip.

06/05/2024

Dana Smith

5.00/5.00

"They provided excellent service."

US Coachways provided me excellent service. They knew the destination that we were traveling to, They were also familiar with the surrounding restaurants. My driver was very courteous and helpful to my group and it was a very nice up to date clean bus.

05/05/2024

Drew

5.00/5.00

"Exceeded Expectations "

Reasonably priced. Clean new bus. Friendly, helpful, driver. Right on time.

02/05/2024

John

5.00/5.00

"Our driver was awesome!"

Our driver was awesome!

02/05/2024

TOTALLY DISSATISFIED CUSTOMER

1.00/5.00

"US COACHWAYS, YOU SUCK!!"

DO NOT USE THIS COMPANY!! THEY WILL LEAVE YOU STRANDED AND NEVER RETURN YOUR MONEY!! WE BOOKED TWO BUSES TO TAKE 100 PEOPLE TO A RACE EARLY IN THE MORNING AND THEY CANCELLED ON US THE NIGHT BEFORE AT 1030 PM. NUMEROUS CONTACTS TO GET A REFUND FELL ON DEAF EARS. ONLY WHEN THREATENED WITH A LAWSUIT DID WE FINALLY GET THEIR ATTENTION. US COACHWAYS, YOU SUCK!!

01/05/2024

Debbie Simpkins, Program Director, LEAD Maryland

5.00/5.00

"The driver was professional"

The driver was professional, dressed appropriately, polite, and knew where to go. The bus was on time and clean. Nice experience.

25/04/2024

Steve Baglivio

5.00/5.00

"On time performance!"

On time performance!

24/04/2024

Margit f chiriaco rusche

5.00/5.00

"Very comfortable and the driver’s professional and polite. The way to travel long distances. "

Very comfortable

24/04/2024

R. Pollock

5.00/5.00

"Good experience"

Your driver was right on time, courteous and careful. The bus was clean, modern and comfortable.

19/04/2024

Phalon Starr

1.00/5.00

"DO NOT BOOK"

I chartered a bus for my family and friends, I used their option for upgraded amenities on my bus as well. I choose to add USB/outlets, Luggage storage, and alcohol consumption amenities. On the day of my charter, the bus arrived 1 hour late, no assistance with luggage, and NO USB outlets, which I needed since one of my guest uses a oxygen machine and I told the company before my schedule charter. The bus was not cleaned, the driver was not English speaking which made for a rough day. He was not good with navigating through DC so we got stuck in a lot of traffic making us having to shorten time at all stops. He then wanted to rush us at the last stop after being an hour late and having us be late to every stop. One of my guest left some tennis shoes on the bus he never responded to dispatch about the shoes and I have never heard from the company on whether they had been found. Truly disappointing. And then when I reported my issues to the company they never responded to anything. I also sent an email to Tommy Kiriakos my sales agent, he said he would check with customer service and provide something, still nothing. DO NOT BOOK WITH THIS COMPANY!!!

16/04/2024
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