"Le pire service de pocket wifi au Japon / The worse pocket wifi service in Japan, ever"

Review provided in English then in French below:
Avis donné en Anglais puis en Français ci-dessous :

Order Number: A648237
The worse pocket wifi experience in Japan, ever!
I've been travelling to Japan 9 times using other compagnies pocket wifi services without issues, with Japan Wireless all went wrong (apart from the return, the reason for giving 2 stars).
I placed my order several weeks ahead my trip. One week before my departure their curstomer service email me asking specific mailbox size (not asked at the time of the order) which did not match the mail box of my house in Japan then they required me to be present during half day for the delivery (while a specific time was set during the order).
Once in Japan the pocket wifi worked randomly, sometimes properly, sometimes not at all.
Definetely not recommend their services.
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Numéro de commande : A648237
La pire expérience de pocket wifi au Japon de ma vie !
J'ai voyagé au Japon 9 fois en utilisant les services de pocket wifi d'autres compagnies sans problèmes, avec Japan Wireless tout s'est mal passé (à part le retour, la raison pour laquelle j'ai donné 2 étoiles).
J'ai passé ma commande plusieurs semaines avant mon voyage. Une semaine avant mon départ leur service client m'a envoyé un email me demandant une taille de boîte aux lettres spécifique (non demandée lors de la commande) qui ne correspondait pas à ma boîte aux lettres au Japon puis ils m'ont demandé d'être présente pendant une demi-journée pour la livraison (alors qu'une heure spécifique avait été fixée lors de la commande).
Une fois au Japon, le pocket wifi fonctionnait de manière aléatoire, parfois correctement, parfois pas du tout.
Je ne recommande absolument pas leurs services.

"I am extremely disappointed "

I am extremely disappointed with the product I paid for - 10 days of unlimited internet in Japan. They never sent me the email with the order number, so I cannot claim a complaint. I spent 2 hours in Haneda airport trying to activate the e-sim without any success. There was no counter of the company to help, I had no way to call customer service and spent 110$ trying to call from my primary provider. Now I can not place a request for a refund without the order number and no way to connect in any way to this company. So after all I bought a more expensive product from Ninja WIFI and used it successfully. Do not use this company's service it is terrible.

"the best choice"

We rented a pocket wi fi. We picked it up at the first hotel booked and it was complete with everything. Cables and power banks. We had connection everywhere we stayed. Four of us used it for more than 8 hours a day. Impeccable service.

"Perfect coverage, battery and speed "

Perfect coverage, long battery life, with life to spare after a whole day of people using.
We got the top speed which was affordable. No issues. Will be renting their pocket wifi again in the future

"Excellent service and connectivity"

We ordered the pocket WiFi to be collected from T3 at Heneda on arrival, which worked really well. The device worked immediately and over the following three weeks was flawless. It supported three devices for all our needs throughout our travels from Tokyo to Hiroshima and into the Alps around Takayama. While a battery pack was provided as part of the package, this was never needed as the pocket WiFi lasted a full day with ease and we recharged each night. We returned the device using the prepaid envelope at the airport and received confirmation of receipt the following day. Thoroughly recommend.

"J'ai acheté 2 cartes Sim prépayées pour…"

J'ai acheté 2 cartes Sim prépayées pour le Japon et franchement déçu par la qualité du service rendu! Sur les 2, une a été quasi inutilisable durant notre séjour de 3 semaines ne délivrant de la connexion que de temps en temps.
Pour l'autre c'était mieux, mais loin d'être connecté en permanence comme en France!
Alors la cause serait elle à rechercher du côté de la qualité du réseau mobile japonais? J'en doute un peu, étant donné l'usage intensif qu'ils font du smartphone!!

La société ne semble pas répondre aux avis clients, preuve qu'ils s'en foute de leur clients! Bref, A EVITER!!

"Our 2nd time using Japan-Wireless "

2nd time we have used Japan-Wireless portable Wi-Fi. A most efficient delivery service to your point of collection (our case Haneda Airport). Communication between us was excellent. The unit performed superbly and never let us down for the 3weeks.Back up power supplied with leads and charger was supplied but was not required even after a whole days use. Return was simple. A most reliable service and will be using Japan-Wireless again and again as we have family in Japan. We are from the UK and without doubt recommend this system.

"Perfect Low-Budget Option for prepaid sim"

I really don't get all the negatvie reviews.
I had a prepaid SiM with unlimited data for 30 days and everything went perfect. Keep in mind, 4,000 yen for such an offer is cheaper than any other provider!
I think most people just don't read the instructions given carefully enough, leading to misunderstandings.
I picked my sim up at Narita Airport and i went to the wrong counter at first, but the staff was very helpful and told me where to go. When you activate the sim, it's very important to remove your own sim first (don't forget to save contacts and chats) and to change the settings of your phone just like you are told
I had a great experience with this sim - one month of unlimited data and solid connection for such a cheap price. To be honest, i never used more than 1GB per day, so i can't tell you what happens if your connection slows down like the provider tells
Summing it up, this is the perfect low-budget choice for anyone who just needs the phone for stuff like Google Maps or Translation Apps!

"We ordered a mobile router for use on…"

We ordered a mobile router for use on our trip to Japan. The system for pick up and return worked really well and we would have been literally lost without the mobile wifi link while finding our way around, particularly in some of the more remote locations.
We found the price competitive for unlimited data access. Overall very satisfied.

"Nous etions 3 et avons beneficié d'un…"

Nous etions 3 et avons beneficié d'un wifi de qualite dans plusieurs villes (Tokyo, Kyoto, Nikko) Reservation et paiement sur internet. Procedure simple de retrait et de restitution a l'aeroport. Prix competitif. Nous recommandons ce service