"Marcus Allen was very helpful"

Marcus Allen was very helpful. He explained things clearly and did not pressure me when I said I wanted to check the company and coverages out before I committed. He has been responsive and helpful via text since then. A very good customer service person.

"I’ve used priority home warranty…"

I’ve used priority home warranty multiples times now for claims and they are honestly always on the ball. I Usually will have a tech out to me within the next day and all the times I have used them the tech was able to get the repairs done on site. One of my claims was for a replacement on my dishwasher and I was able to choose the unit I wanted as opposed to some other experiences I’ve had in the past with other companies. The customer service is also very professional and there entire team and call centers are extremely professional and polite. I definitely recommend using this company as I’ve had others in the past and can honestly say I found the right one this time and will be sticking with them for a while. ( I’ve also made sure to use them multiple times before submitting a review )

"Mark was very helpful with explaining…"

Mark was very helpful with explaining the program to me. I had bad luck with other companies.

"Despite the typical and expected sales…"

Despite the typical and expected sales pitch, the account/salesperson was patient and helpful. Somewhat inconsistent in identifying future cost increases but ultimately, I was able to gain the information and guarantees I was looking for. Plan offerings appear to be very similar to other plans described by competitors. Looking for the difference to be service and process turn around. That still needs to be assessed. Overall a positive experience once we got by the usual sales pitch and company hype.

"Mr.Marcus Allen"

Mr.Marcus Allen

"Good coverage"

Good coverage, easy to deal with, didn’t try to upsell on things I didn’t need or want. Recommended

"American Shield is a dishonorable company"

TEMPORARY REVIEW! Mark at priority Home Warranty did a good job of selling and explaining their warranty. I hope I really can easily and without penalty cancel should I ever need to. I went to them because American Shield Warranty treated me so dishonorably.
American Shield Warranty did this:
My dishwasher would not empty the used dishwater and that caused the dishwasher door to leak. I filed a claim and the Sears (A & E) Service Technician came out to see what was wrong. He inspected the machine, ordered the parts and instructed me to move the dishwasher out from underneath the cabinet so he could work on the machine and repair it when the parts came in.
With assistance, I moved the dishwasher out when the parts arrived, the technician came back to repair it. After replacing the parts, the dishwasher had the same problem as before. The technician ordered more parts and lefte with a broken dishwasher and a $100 Service Charge. A&E closed the account and American Shield refused to pay ANY money, saying that moving the dishwasher made it a pre-existing condition even yhou their technician told me to move it and it was not moved until after he inspected it. What a waste of $72 a month

"My sales Rep"

My sales Rep. Mark was very kind and helpful to me. He went above and beyound to help save me money.

"Home warranty warning"

Home warranty warning!
Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance. Another problem is the fee. My policy started on 01/03/22 and I call for service on 01/04/22 on 01/05/22 they ask for my home inspection, on 01/08/22 they tell me I am not covered. On 01/11/22 I find a company that will cover my older equipment and cancel the policy, the charges from this nonservice were as follows: $50.00 cancelation fee, $60.00 service man fee even though no service man came out, and a $53.00 pro rate (which is a month and not 10 Days that I use the service). In short you can buy this policy $640.00 and use it for 10 day then ask for service and they can tell you go suck an egg and you will owe them $163.00. But if you have utilities that have a two or more-year warranty, they would love to have you. For these reasons I will tell everyone “DO NOT TO USE (Priority Home Warranty) it is not worth the money” 

Priority Home Warranty (Update)
After posting the above review, Sean Miller from PHW call to apologize and go over what went wrong with the service. We talked about the inaccuracy of their website because they had my date of service as 04/01/22 (which is a month in the future); fees for services not rendered (technician visits); Not following up on parts vendors to obtain better pricing when costumers have to purchase parts; and came short of talking about not being able to take credit card information off their web site; false promises made by their sales staff on what is and what is not covered by your contract. Shawn could see the confusion and inconvenience I experience and offered to give me a 100% refund in three days’ Plus $50.00 toward the parts I have purchased, this was on February 8, 2022, 5:30pm. Within a week he did as he had promised, which made me feel a little better about the company’s potential and the protection of their name. I hope that Priority Home Warranty reviews this conversation and work on bring an economic and high-quality product to its consumers and stop given incentives like; more days covered, lower service fees and negative things the competition is doing, when they are doing the same thing. All these carrots in exchange for positive reviews before you experience their services. This may cause people to wonder how they got such high reviews. I believe this company could be better than this perception. Only time will tell, here’s to hoping!

"Worked with priority"

Worked with priority, they paid on time for the job and the approval process was a lot more simple than other companies. Looking forward to accepting more jobs in the future