"Read the fine print and ask LOTS of questions."

I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money!I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money! EDIT: A rep reached out to me, Sean, and eased my mind about Priority a bit. They are sending $200 to help with the cost of the motor and waving my next service call fee. I still do not have the research given to me that states that it takes ten days for a motor to begin to fail though. I also found out other caveats, such as rust, that will cause a claim to be denied. Rust I understand, since it takes time to rust. I still do not understand or agree that a motor begins breaking down in ten days but I will get to the bottom of that on my own. I am upping the star rating to two just because I feel Sean is really trying to do right by us.

"Move aside other warranties!"

I manage multiple properties across several states and have had policies with several companies, yet none have stood out like Priority has. Neither myself or my clients have had any issues with customer service, my clients and myself have a dedicated team so we don't get "bounced around" from rep to rep. I will soon be moving all of the properties I manage over from these other "warranty providers" as Priority Home Warranty's competitors are really not even competition. 10/10 recommend

"Fixed my hot water in the winter"

My water heater suddenly stopped working last week in the morning & having 3 kids my morning came to a screeching halt. My wife decided to get a policy with Priority & she made the call. I can say I am thoroughly pleased as in less than 24 hours my family & I were able to take warm showers. The plumbers were courteous, did not leave any trace that they were even in my home. I am definitely glad I listened to my wife lol. Thank you guys again!!

"I just canceled my service one month…"

I just canceled my service one month after I bought it. They have pretty good sales team to trick you to buy their service and claim they are a 24/7 company. I bought homewarranty for two rentals at the same time. One house have a GE washer break down, after technician inspect the washer, they said it's due to abuse, what the hell, how can you abuse a washer? it's a two year old GE washer. The declined my claim. Another house had a water heater issue, they said they wont know when the technician gonna come till 5 days later. It seems this company doesn't have a lot service people available and always trying to find excuses. I would stay way from them.

"Christina helped me out"

Christina helped me out, I had a failed payment on my plan, she gave me additional time to pay my monthly premium and allowed me to place a claim as well. Thank you priority, your
The customer service was top notch!

"Great service!"

Great service!

"Marcus Allen did a good job explaining…"

Marcus Allen did a good job explaining everything and he made every effort to make sure I got the best deal possible.

"The best!"

Sean was Awesome! I had an issue with my HVAC unit, I filed a claim and within 24 hours they had someone come out. Would highly recommend!

"Leo was great!!"

Leo was great with assisting me with my air conditioning!

Thank you Leo you guys are amazing!

"Excellent service"

Placed my first claim on Monday. Priority had a technician assigned the same day and had my washer replaced. The unit arrived today and they even got someone to help with disposing my older unit! Such an upgrade from my last home warranty provider