"We started at the Not the Norm"

We started at the Not the Norm. Over all not bad.. but... we own our own business and understand that you have to invest upkeep funds when your property is getting older. It could have been cleaner inside and out. The cleaning charge was $1000.... alittle over the top..too many broken chairs and lounge chairs, trash along the side of the house, pool could have been cleaner... lots of little items force that amount of money. Next time I’ll look around more..the pictures of the place were done very well.. reality ?... I don’t know.. this is the second survey I’ve done and nobody ever calls me back ..

"The property is wonderful but is a…"

The property is wonderful but is a little sad! The property needs new furniture in both the living and dining areas! The furniture that is there is uncomfortable and very used/unclean!

"Beautiful property as advertised"

Beautiful property as advertised
Clean and immaculate
Great service and accommodations which made for a great vacation.
5 star property and service

"Gorgeous!"

Beautiful location and an amazing house! We had a wonderful time and the beach access was fantastic! Will definitely go back!

"Destin to Rest"

Our family stayed here 5/14-5/21/21. Best deck (huge) with pool and jacuzzi overlooking the ocean. With some TLC this place could be even more spectacular and for the increase in wkly rental price the owners should bite the bullet and invest a little more.

Pros -
*awesome brand new deck
* awesome view and huge deck that overlooks the ocean with fab pool and jacuzzi
* all new furniture in den
* all new table and patio furniture make this easily one of the best rentals for a family.
* The separate guest suite with its own kitchen was fantastic for my daughter, husband and 8 month old (as it had its own refrigerator and they could be close to family but still quite for night time)

Negatives:
* get the outside house painted and fix the stucco like your neighbors have
* fix the outdoor shower head and outside rinse off area (could easily run the water to where you walk up from beach) vs. having to walk across the new deck with all the sandy feet
* throw away all the utensils. The knives are so dull it was hard to cut anything.
* freezer in main fridge doesn’t get cold enough. I would consider a new fridge.
* throw away the toaster. It burns toast on the bottom and doesn’t cook toast at the top
* get a new mesh skimmer for pool. I tried to clean the pool myself after the heavy winds but their was a big hole in the mesh net so I couldn’t clean. No one came out all week, from five star maint, to clean pool during our stay.
* pool digital reader says it is completely out of salt to make chlorine. Someone needs to maintain pool better
*eaves on the outside of house, next to deck, are completely falling off. I could fix myself if you gave me 4 hours. Maint said it would be fixed and no problem just needs to be fixed.

Overall, our family absolutely loved this vacation and this house so don’t let the negatives get in the way. Just a message to five star and owners to pick it up and invest a some more $ into this fabulous property given the weekly prices you now charge.

"Really loved the place."

Really loved the place. Floor plan was perfect for our group. The kitchen was well equipped and all the appliances were convenient and operated with no problems. The pool experience helped dampen the effects of some cloudy and rain during the week. Nice location with easy access to the beach. Enjoyed the access to the bikes. It is pet friendly and well suited for small pets. The only issue was the elevator was not operable when we arrived which made it difficult to get things to the top floor and groceries to the second floor. It wasn't repaired for 2 days. The representatives were easy to contact and responsive. Highly recommend. It would have been a 5 if not for the elevator issue.

"The Southern Jewel is an awesome…"

The Southern Jewel is an awesome property. It is very roomy! It sleeps 24, but we had 15 adults and it was roomy & comfortable. 24 adults would be too many, but perhaps families with small children would work out well. The outdoor space was the best!! Covered patio with a pool was terrific! The golf cart was a nice amenity. I would stay here again and definitely recommend it to others.

"Outstanding Property, Experience and Customer Service"

We have rented a house through Five Star Properties for six years now and our experience has always been very memorable in a positive way. The property we've rented has been well maintained and Five Star Properties' customer service before, during and after our stay has always been outstanding. One of the nice touches they do is to reach out to their guests before their stay to see if they have any questions, during the stay to see if they have any issues, and after their stay to get feedback and identify any problems they can resolve for future guests. We've not experienced that level of customer service with any other property management company before. Our family highly recommends renting through Five Star Properties.

"Sanctuary at Frangista Beach"

We stayed at Sanctuary. The location is great as it is beachfront, but for the price, this house is run down and so, so dirty! The elevator and pool heater were down during our stay. Therefore, no one could use the pool as it was very cold. The washer has black mold inside. We have had to wear socks and shoes in the home as our feet were black. The furniture has not been dusted, and the upholstered bed frames are dirty. The upholstered chairs in both the dining room and living room have stains and visible dirt. The dining room table is comically shoved into too small of a room. The kitchen and living area are way too small for the amount of bedrooms—which are really large. This house has the least amount of utensils I’ve ever seen. There’s only 2 pots and 2 skillets! The electric skillet does not work. The outdoor furniture is old and gross. There is a lot of road noise due to the house being at a 3 way stop. Again, you can’t beat the location, but in my opinion, this is not a nice home (used to be, I’m sure!). We will not return to this home.0

"We paid $26,000 for 9 nights and the…"

We paid $26,000 for 9 nights and the place was dirty.
We got 2 rolls of TP per bathroom, 2 rolls of paper towels for the kitchen, NO kitchen towels, 4 laundry pods, hotel size dish soap enough for one or two days, enough dishwasher soap for 3 loads and 6 30 gallon kitchen bags. WOW I totally had to stock the entire house during my vacation.
I submitted two request for service and never heard from anyone.
I think with a big houses for a big price tag the care we got was not ok.
When we arrived there was a man in the house he said he was there to look at the railing, he reassured us that it was ok.
Half way thru the trip 3 mental rails came flying down to 2 flights. Very dangerous...
I noticed that they had been previously clued???????
The elevator was fixed twice and we finally decided not to use it at all.
The beach and house, minus what I wrote, was extremely nice.
Kitchen was a good size for us.
RS