"Poor management"

Rented condo at silver shells st marten building unit 1102 through five star gulf rentals in July 2020. Actual condo was as described online. It did however have an extremely strong mildew odor to which i chalked up to a beach rental. I further figured out the reason for the smell was a water line that was leaking down the wall from the condominium located above our unit. I made five star aware about problem later in the week.

The problem i i did have was in the write up of unit 1102 it noted it had tennis courts, fitness center and basketball courts at the silver shells resort. I was not so interested in the basketball but my wife plays tennis and i use the fitness center daily. All three of these amenities where not available due to a dispute with the owners and the condo association. I made five star aware to which they responded that we could use a fitness facility a few miles down the road. As i appreciated the alternative the problem is that the traffic in destin is horrible and it takes 20 minutes to go to offsite facility and there is a larger presence their that i am trying to avoid during pandemic. Further the reason i booked at a resort is so that i do not have to get in car and seek out these activities. Bottom line is that amenities where misrepresented. After emailing them back to discuss the problem further five star has refused to respond. Clearly not a five star rental agency. Would not use them in the future.

"The house was perfect for our large…"

The house was perfect for our large family. The kids loved the covered pool. Only complaint was the third floor air went out early in the week and never got fixed during our week. We did call about it.

"Vacation during a Pandemic"

We absolutely love coming to this beach house through Five Star rentals.
We so needed a vacation. We were so ready to get out of quarantine due to Covid . We were afraid we wouldn’t get to come because of the Corona Virus but were so excited when the beaches opened back up. Five Star was very helpful with answering questions to keep us updated. The house was clean and ready for us when we checked in. Five Star was always a phone call away if we needed anything during our stay.We would rent through them again. Thank you Five Star we had a wonderful time. the ocean couldn’t of been prettier.

"We had a wonderful family vacation at…"

We had a wonderful family vacation at Summer Shandy. It was perfect for us. We had no complaints, no issues, everything was very clean and working. We will be back!! Thank you for a very memorable time with family.