"We had a great vacation and an awesome stay!"

We had a great vacation and an awesome stay at “It’s About Time”! It’s the second time our family has stayed at this property and our 3rd stay at a Five Star Beach Rental! We had no problems and if we had questions the customer service department was easily reached and always helpful. We will use them again for sure!

"The house was very beautiful and looked…"

The house was very beautiful and looked just like pictures. The reasons why we’re not giving a 5 star review are the following,
The house was not very clean, things in the bedrooms, restrooms, kitchen and even outside we’re not as clean as we would’ve expected for a property like this one. We had to wash a lot of things in the kitchen because they were greasy and dirty. The TVs were a pain in the butt sometimes, one of the reasons we reserved this home was because of the TVs and specially the TV outside by the pool. Unfortunately the tv outside did not work, someone came to try to fix the problem but it wasn’t possible because the tv had damage. We were kind of all disappointed this time.

"Lovely home"

Lovely home.
We had several issues with some of the house functions (pool and hot tub, door locks) which were resolved quickly.
However, the slip covered furniture was dirty and stained. The living room was small for a house that sleeps 15-20 ppl.
Overall, we had a great experience.

"5 star luxury"

The house was exactly as expected based on the images online. Our vacation was great no issues. The beach was directly across street ans not overly crowed. Great stay.

"This is a great company to rent…"

This is a great company to rent through. Very attentive when you call or contact them.

"Five stars for Five Star"

From check-in to check out everything was easy breezy. Also appreciated the communication before, during and after our stay.

"Great house in ok condition"

The house was a good size and in a great location. However, it was not super clean (dust, cobwebs, and dirty dishes) and there were things that were broken. The elevator and oven did not work. They informed me about the oven but when the man arrived to fix it, he said he was there for a stove eye not the oven.

"Overall Five Star was responsive to our…"

Overall Five Star was responsive to our requests for assistance during our stay; however we did request assistance with operating the media entertainment system - which a posted sign said was required. The next day someone arrived and said they would find out and get back to us. We never heard back again and weren’t able to listen to music on the outdoor deck.

Also our dishwasher stopped draining and almost flooded back into the kitchen. We called and they said it would have to be another vendor who wouldn’t be able to get to it until Friday (this was Wednesday). When the vendor arrived Friday, the only fix required was removal of a piece of glass from the pump. This could have been done by anyone who does routine maintenance work. We were unable to use our dishwasher for half of our vacation, and we had 8 people. We asked for someone from management to call us, and no one ever responded.

"We had an excellent stay!"

We had an excellent stay!
The property was beautiful and was exactly as described. My only negative would be that we had difficulty reaching a CSR when calling Five Star and had to leave a message each time. We did not receive a returned phone call but the issues or questions were dealt with. All in all it was a great experience.

"All about the condo."

Nice property had a good stay it was great. Thought our condo seat on the beach over looking it but it was one of the properties in the back