"We have booked the hotel ,made the…"

We have booked the hotel ,made the transaction once ,got an email that payment is rejected ,but got message from bank that double the amount have been transferred to their company account plzzz send the money back ,I have also sent an email ,revert back as soon as possible and return back the money

"SCAM Changed the price"

SCAM Changed the price

"Joke of a company...."

Joke of a company....

Here’s the price put your card details in and boom up it goes by 50%...

Laughable in this day and age

Update from theirs - have already emailed them prior to this review. No response

"DONT WASTE YOUR TIME WITH THIS…"

DONT WASTE YOUR TIME WITH THIS COMPANY!!!

This is a joke of a company, they advertise cheap rooms then once you have put your card details in the prices more than double... if anyone from this pathetic company manages to read this review can I ask WHAT IS THE POINT IN THIS STUPID SERVICE YOU PROVIDE? this only wastes my time and I obviously won't book a hotel that is more than double the price once you go through to the booking section

"Absolute Verarschung"

Absolute Verarschung. Lockvogel Preise und wenn man bezahlt, liest man "Oh sorry, die Preise sind leider dynamisch und gerade doch doppelt so hoch.

"Absolute scumbags"

Absolute scumbags.

The hotel prices advertised have never been accepted by that hotel. They just wish that you don’t notice the price jump when you go to pay. To suddenly jump £100+, come on...Nustay you never got the hotel for that cheap price.

Disgusting!

"They were very helpful"

I had a room booked for my son's bday which was a nonrefundable. Me and my son came down with the flu so we couldn't go. They were able to change our dates last minute. Thank you sooo much nustay

"BUYER BEWARE!"

BUYER BEWARE!

I'm a hotel operator and have been in touch with Nustay on several occassions to inform them that they have incorrect product information including bedding types, incorrect information regarding car parking and have been displaying rates that are not available....

Despite being the second time in three months that I've contacted Nustay, I received a response of "on first look nothing seems to be wrong from our side. We are distributing the prices we are receiving from our partners and have been informed we are allowed to sell"

I've tried about 8 times to make a reservation however have been met with the same problems as other posts, before falsifying some details and eventually, I was able to make a reservation.

Nustay then called my hotel to ask if the reservation was prepaid and if it was confirmed!! Our response was "as the selling agent, surely you know if the reservation is confirmed or if payment has been made?"

In reality - the reservation had reached us via another online agent, however void of any contact details. The first time we brought this to their attention (Expedia) immediately set about shutting down the "partnership" and to this day, I believe has done so.

The most recent reservation that I was able to make reached us via Agoda and I am currently trying to once again shut that down.

I CANNOT risk taking reservations by sites that are misleading our guests and further more cannot take reservations without guest contact details!

I will be contacting the ACCC and Office of Fair Trading about these practices and I will also be turning away any guests that book through Nustay.com until which time they can demonstrate that they are operating in the best interest of the consumer and the "partner" property that they choose to sell rooms with.

"I will not use Nustay again"

I had booked the hotel from Nustay since it was showing available on their site. I booked it around 10 days before of actual stay date. Payment was also done and i received confirmation email. I already had left my city/state for my vacation and when i reached hotel with my family (with 2 small kids) at late night, i came to know that my booking is cancelled. Ultimately I was driving whole day since morning and spending time with family, I did not check email that day. When i came to know that my booking was cancelled then i checked my email and found that Nustay had sent an email notifying me about that around 10 am on my booking date (if u r on vacation and driving, who will keeping checking emails); I tried to call them but noone was picking up the phone. All other hotels were fully booked since it was long weekend. I know how i managed that night. So what did Nustay do 10 days? why did they cancelled my booking at 11th hour? what is the use of confirmation email of booking?.

BTW, they returned my booking amount and gave compensation nearly of same amount after a month ( i had to followup for that).

Getting money back and compensation does not work when you don't have roof to stay at midnight.

"Aplikasi god"

Good job aplikasi