Nustay

Flight, Stay and Tour Services
badge Company profile claimed
807 reviews
Overall Rating
Customer Reviews about

Nustay

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Prevost

5.00/5.00

"facile et sans surprise"

facile et sans surprise

12/08/2019

Khalid Safar

5.00/5.00

"Trustworthy"

Trustworthy, fast confirmation, easy to use platform

11/08/2019

Benjamin Rybolt

1.00/5.00

"Unimpressed...if you value speed and reliability..."

I booked a hotel room through Nustay after my flight was cancelled in Newark, NJ and needed a hotel room for the night. I booked at the airport, took an Uber to the hotel (about 40 mins.) and they had no record of the reservation. Had to pay out of pocket. Received an email the next morning from the Customer Service Rep. apologizing for the unfortunate incident.

I love new start ups and young companies, but this wouldn't have happened had I gone through Expedia or Travelocity. I might give Nustay another shot in the future, but if you value speed and reliability, I'd suggest giving them more time to get established.

11/08/2019

atilla

5.00/5.00

"easy booking"

booking was very easy and cheap.

11/08/2019

Nicola

5.00/5.00

"Very easy and straight forward"

Very easy and straight forward. Room rates much cheaper through nustay. Will definitely use them again!!

11/08/2019

Mr Davies

5.00/5.00

"Easy to use with no hidden extras."

Easy to use with no hidden extras.

Many web sites add extras whilst making a booking (taxes etc) so that the price you started with OR were attracted to the web site with may very quickly change and increase. This is clearly a dirty marketing trick....

No such rubbish here on Nustay!

11/08/2019

displeased customer

1.00/5.00

"The phone line is ALWAYS BUSY (I'm…"

The phone line is ALWAYS BUSY (I'm tempted to think they always put the busy message.) I recently requested that they refund me for a booking, and despite the fact that the hotel agreed to authorize a refund, they have been TERRIBLY SLOW at responding and updating me with the process

11/08/2019

customer

5.00/5.00

"L'hôtel zalagh kasbah hôtel & spa est…"

L'hôtel zalagh kasbah hôtel & spa est un hôtel que je recommande , excellent 👍et de plus avec un bon prix en réservant avec nustay.

10/08/2019

Leanne O Dowd

1.00/5.00

"Overcharged on check out"

Hi, I just booked a double room through this website and room was clearly priced at €105 on proceeding with payment. I checked my email after and they charged me €140 for the room. I have rang them they won't answer and not replying to my emails either. This website is very dodgy and will not be using this service again!!!!!!!!!!!

10/08/2019

Filipa Beleza Braga

1.00/5.00

"Payment and NO BOOKING - TERRIBLE WEBSITE"

I just booked an hotel for tonight with a successful PDF payment transfer document from my Bank App and did not receive any booking reservation via email.

The reservation is for tonight, already sent 2 emails with NO RESPONSE and the PHONE NUMBER does not work!!!

The worst booking website I ever used with terrible customer support!!!

09/08/2019
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