"I would not trust these people with…"

I would not trust these people with your money. They started drafting money out of our account and we noticed differences in amounts that should be billed so we questioned it and couldn't get any straight awnsers so we told them to cancel their services we would not be using them any longer. For 4 months they kept taking money form our account and we ended up having to try to go to our bank to get it to stop even though we sent them a cancellation notice. Come to find out they went bankrupt and if I want to get my money refunded to me I have to get in line and try to get my money back from he Bankruptcy group. These guys have gone out and created a new business for Bench but I would not trust them as they stole over $2800 from a small business and all they did was kick the can down the road until they had to file the bankruptcy and their employees are fully complicit in this scam and fraud.

"3 years of relationship ruined by the…"

3 years of relationship ruined by the bankruptcy and employer.com acquisition. I paid for all of 2024, but they won't finish my books for 2024 unless I pay them an incremental $1200 one-time fee or pay ~3K for another year of their service. Not right.

Giving 2 stars instead of 1 out of respect for a once good company.

"Employer.com extorting Bench.co clients"

Employer.com has recently acquired Bench.co, and is reforming the company - however intentionally extorting Bench customers in the process to try and recover revenue from the now defunct and bankrupt operation.

I have been a Bench customer for 6+ years, and have paid a minimum of $14,328.00 to Bench, likely a lot more - and I have already paid for the entire year of bookkeeping for 2024.

However, my books for 2024 are nowhere to be found and were never even completed to begin with, and we are now in February of 2025.

So not only have I not received what I *already* paid for - but they are now trying to hold my books hostage to try and get me onto a new subscription with Employer.com.

Not only unethical, but feels like a full-blown scam to me.

To make matters worse - I have even been a Brand Partner for them. Meaning over the years, they have had me create video content for them, which has associated my brand and my name with Bench. I have shared Bench and their services with my audience of over 250,000 people, my newsletter of 17,000 as well as close personal friends and colleagues.

"WARNING "

They are so predatory with their cancelation process READ THE FINE PRINT. They talk you into signing for the year as it's cheaper but if you want to cancel you owe them the full amount for the entire year. They will fight you constantly to cancel services and they use 3rd party for payments who also use a 3rd party so good luck trying to get reimbursement if you don't like their services.

"Duped and misled."

I signed up for historical bookkeeping and ongoing monthly bookkeeping in October 2024. I was scheduled to pay for it over the course of a year in installments. In December, they filed for bankruptcy. They were acquired by employer.com but I opted out of their service because their bookkeeping is absolute trash (I confirmed this in multiple calls with accountants who agree with me).

The service I received was subpar, shoddy at best. AND even though I'm no longer receiving service, I have to pay these montly installments on an ongoing basis.

This is borderline a scam, and this misleading advertising and sales tactic was manipulative and gross.

I hate playing the victim, but this is a really awful way to treat customers.

"Bench went under"

Bench went under, bought out, but refuses to honor any existing agreed upon work unless you pay the new owners more money. Let it die.

"Decline In Service Quality After Company Acquisition - My Experience"

I need to share my recent experience with this company. I've been with them since before the ownership change, and things have gone downhill.

First, the original business suddenly shut down without telling anyone, leaving our books unfinished.

Then the new owners took over and asked us to pay extra for bookkeeping work we'd already paid for in 2024.

When I tried to cancel before my next payment was due, they charged me anyway. Plus, I've noticed our numbers are rarely current - which is pretty frustrating when you're trying to run a business.

I actually used to really like their service, but I've since found several AI bookkeeping tools that do a better job, work faster, and have fewer mistakes. And they cost about a third of what I was paying here.
Save yourself the frustration - there are definitely better options out there these days. The customer service headaches and billing issues just aren't worth it.

"Theives."

Theives.

We signed up at the later part of December for over $2000. No services.
The company declares Bankruptcy and continues to say "Thank you for calling Bench Americas largest bookeeping for small businesses.
Run to Pilot for your accounting.

"Bench does one thing well"

Bench does one thing well - bait and switch.
 
We signed up for one year with a “Specialized team”. The first team lead quit within 3 months. The second team lead was ok but then totally stopped communicating after 3 months. After that responses came from 7 random people (all not team leads).

Messages are rarely well read and an overwhelming amount of communications are to ask me for details previously provided over and over again, such as statements for accounts someone else confirmed were closed, statements already uploaded, access to external accounts that constantly had to be re-administered, and more. 

Somehow every few months "the team" lost most of what had been setup many times before. The time it took to constantly re-update made the entire service nearly as time consuming and definitely more frustrating than doing books myself. 

It's obvious Bench is trying to automate more and doing a horrible job at it. The AI feature they pushed mid 2024 made tasks take 3 times as long for the client. I'm sure the deplorable communication had something to do with this as well. I would have no faith in them harnessing new technology in a way that benefits their customers.  

Looking back, I wouldn't doubt if they had determined my account couldn't be automated as much as they wanted and decided to gently push me out with terrible service.  

In the end, only 4 of the 12 months of books I paid for got close to finished and I have a cleanup bill from my accountant.

"Worst bookkeeping, even worse service"

Even before their shutdown, and 3 days later, their acquisition, this service was terrible. Your "dedicated" account manager changed every few months. I stopped last year after they failed to complete my books before taxes were due in April. I kept getting reassurances it would be completed. They have the nerve to keep raising their prices despite their services and website getting worse.

This year, I rejoined in Sept, and they literally did nothing for my two businesses. Kept saying they were working on my books and they were complete up to June (well that's when my last subscription ended). So email after email they said they were working on it, then they shut down, and 3 days later are back in business? They aren't even offering refunds for literally doing zero. The worst business in America. Avoid like the plague. I hope they fail again.