"Prompt telephone answering and very…"

Prompt telephone answering and very knowledgeable staff.

"New what we wanted before we asked!"

So far so good - just booked a mega month in the south of south america. Chris was on our wavelength new each question i had seconds before i asked it - Smoth.

"Extremely friendly and informative "

Very friendly, both the switchboard and Chris, the agent I booked the cruise with. Chris was very informative, relaying the reason for the Travelzoo offer to finding the suitable cabin. He also reminded me of the side of the ship that hugs the coast to be away from stairs and lifts. Perfect service

"In a word"

In a word - Zoe!

"Very efficient telesales team"

Very efficient telesales team. Cruise Very good going to places we want to visit.

"Excellent customer service."

Excellent customer service.
You are made to feel valued and nothing is a problem.
They are here to help in anyway possible.
They are very professional, you are not rushed, they take the time to explain all aspects of your chosen holiday, even the silly questions you may have.

"Travel operative was very helpful"

Travel operative was very helpful

"All good"

All information was delivered competently. The booking agent ensured that we were happy with everything before completing our request.

"A great credit to…"

Joe Hawkins is a great credit to Imagine. He provided everything I needed to know and went to great lengths to check what options were available.

"Thank you Andrew for your advice and…"

Thank you Andrew for your advice and knowledge it’s always a pleasure when the person you speak to explains every part of your dream trip and at the end of the call you are so looking forward to going away even if it’s February 2026