Imagine Cruising UK
Paul Herbert
"Chaotic holiday to South America and Antarctica "
Chaotic holiday to South America and Antarctica. We missed over half of the attractions, including Machu Picchu, Recoletta cemetery (Evita’s grave), Cusco tour, Larco museum at Lima, hotel double-booked, poor local travel reps. We wasted £20k. Imagine Cruising offered £500 each in compensation and would not increase offer.
Peter
"A great company for an exceptional holiday."
I have recently returned from a fabulous cruise on MS Roko around the Dalmatian coast which was an exceptional experience. Imagine cruising added an additional three day hotel break in the Maestral Hotel in Montenegro which was a delightful end to the holiday.
This was our third Imagine Cruising holiday and each time the service was excellent. They answer telephone calls quickly and the booking process is efficient. For us, booking from our local airport was not a problem as they called back quickly with some options and the whole process was completed the same afternoon.
I and most impressed with the packages that they put together and will use Imagine Cruising again.
Sharon Gregson
"Dyllan was very friendly"
Dyllan was very friendly, helpful and polite and managed our booking efficiently. Many thanks.
lisle hobson
"Great Adviser"
Great Adviser, Great holiday, Great price, whats not to like*****
TONY POOLE
"Helpful and knowledgeable…"
Megan was very helpful and knowledgeable She dealt well and confidently with my questions. I had originally only called to make an enquiry and finished up making a booking.
Martin Chadwick
"holiday of a…"
This should have been the holiday of a lifetime. Alaska cruise with Cunard, rocky mountaineer gold leaf, Calgary stampede. Business class flights both ways £24000 in total for a couple.
Flight to Vancouver via Munich!!
My wife slipped in the thermal spa pool first day of cruise, could not walk still three weeks later. Cunard charged £435 for a bandage and an x-ray that we didn't receive results from till end of cruise. I had to battle for a wheelchair!! Otherwise Cunard were not interested in us at all.
Imagine cruising were also useless at this point, offering no assistance in leaving the ship, transfer to hotel or to train next day. We had to organise all ourselves. Rock mountaineer was great. Assistance all the way. Then a imagine cruising rep from England appeared and was brilliant. Unfortunately I had already organised a hire car in Banff to go on the tours and eventually get to the airport after the stampede. So we still made the best of the holiday but with a lot of effort on our part, and a certain amount of pain.
customer John
"Morgan was very helpful and patient in…"
Morgan was very helpful and patient in dealing and putting together a package that we wanted.
He explained things very well and answered all our questions.
Fiona Mackay
"Felt I was in good hands"
I only rang up to enquire but the professionalism and knowledge of Zoe encouraged me to go ahead
I've never been on a cruise so I'm very excited
The single supplement wasn't as bad as I thought either.
I liked that no question was too stupid and I wasn't being rushed to sign up or make a decision
TERENCE
"Just looking ,ended up booking a…"
Just looking ,ended up booking a fantastic trip to India and Asia cruise including safari and the Himalayas Morgan Yates was was a very interesting person and made me feel assured in what we were doing explained everything imagine cruising
Jennifer
"Fast informative efficient service"
Speaking to highly knowledgeable staff really made a difference in allowing me to choose and book my holiday
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