"Hard at first but well worth it"

Having read all of the reviews on here I want to give a balanced feedback on my experience with Channel Advisor having been with them for over two years.

We had a great sales pitch like others but yes we did feel let down by them during the set up as for us, the agent helping us through set up did not know the main market place features that we were working on and gave us tasks to complete for set up which were a waste of money and to be frank the recommended company, 'Web Legs' for data support was useless and created over three months more work and put some market place accounts in jeopardy as a result. It was hard work in the set up phase and one that regularly had me in my office with tears of frustration and wondering what we had done...

BUT...

We stuck with it and yes like any company they have had problems when we worked with them heavily at set up and yes the system is complicated but so is any strong system designed with variables. You need to be willing to learn with it and get to understand it and the company is working on itself heavily so it seems. Only this week I logged in to find the pick list feature is just about where we need it to be as a company before we can use it, we just need one more field adding in.

In the last 18 months we have been working hard with Channel Advisor and flexing what it can do to meet our own specific needs which is sometimes very different and hard to do. I appreciate that people change with the company as other reviewers have pointed out but at the moment for example we have a lovely guy helping us called Terry Lucy and I know I can ring him or email him for guidance and support on a lot of subjects not just in terms of Channel Advisor but how it works with marketplaces on a more technical level and even helping me when we have the 'computer says no moment' with the marketplace providers as well.

I think it is easy with a big software company to have differing experiences but for us Channel Advisor specifically in the last year have heavily improved and the UK office have been very helpful. Yes things need looking at such as perhaps pricing during launch which seems to have been a big issue and in relation to cancelled orders adding to GMV amounts not being deducted off but so far it works for us in a way we are happy with.

That said of course I think it needs to be slightly cheaper in terms of the money for those grossing less than 150k GMV and yes our experience with Channel Advisor has been heavily altered by the personal, human interaction between ourselves and the advisor we deal with a lot but I would say that is a good thing and would recommend after the sales pitch people are done, making a note of all the people you get introduced to during the launch process and beyond and ring them and start a human relationship as for us that has certainly improved our experience three fold.

"Great customer focussed business"

I have worked with Channel Advisor now for over 6 years and have built a trusted relationship with many of the account management team. Our business as tripled in sized since 2012 with the help of there multi channel, cross border software and business advise.

More recently, they have helped with Amazon account issues, pursuing Director level responses.

Happy to recommend them to anyone seeking a multi channel, multi country online solution.

"Fantastic Account Manager!"

Have a brilliant account manager who is always at hand when required, we have certainly had some difficulty, however, we are getting past this and building a strong relationship with Channel Advisor.

"First Class"

We have been with Channel Advisor for 3 years, and it has definitely helped us to grow our business over this time. The software enables us to be more efficient in many aspects of the business, such as updating stock, processing orders and dealing with customers. We have also been able to integrate our shipping partners into the Channel Advisor system, allowing us to instantly process 100+ orders with a single click.

They are fully integrated with Amazon / Ebay / Play, along with many other online channels. So they have an extensive knowledge base to draw from, meaning that we are able to easily solve problems as well as increasing our reach.

They offer a high level of support, both online and over the phone, and they are able to provide many connections that would otherwise be closed to us.

"The best multi-channel software on the market."

We have been looking for a multi channel software provider and after looking at multiple options and reviews we decided to go with channel advisor and we are glad we did. At the top end of the scale regarding pricing you do get what you pay for. We have been able to expand to other platforms and had the accounts set up with a dedicated account manager who we had regular calls with thoughout the process to streamline. As with any software it takes a little getting used to but is pretty straightforward and the backend has been designed with this in mind and makes it easy to create products for multiple marketplaces with relative ease. You can add as much/little info as needed for your business and they support team is always at hand to advise and get back with a good informative answer within 24 hours which is a big bonus. Overall really happy with channel Advisor and glad we chose them to streamline our online expansion and as we grow Channel Advisor helps us do that effectively.

"Best Channel Management System on the Market"

ChannelAdvisor will take your business to the next level. If you want to truly grow your company this is the platform for you. It helped my business grow from a basement operation to a multi-million dollar eCommerce corporation. The thing is you have to not look at what you are doing now but to look at what business you could be doing with the 30+ integrations CA supports.

"Great service for many years, shame to be leaving."

As the main user of Chanel Advisor in our business, I've spent many hours working closely with the software and the team.
The guys are great and always happy to help and the CA platform helped us manage many different channels all in one place.
The only reason we're no longer using the CA is that we've outsourced a good chunk of our activity to our agency who use a different platform.

"Past customer for 7 years"

I cancelled my account over 8 months ago we found much better service and price from competing company, we had been with channel advisor for 7 years as customer they would never credit us fees on cancelled orders that has added up to over 34000 dollars over 7 years. They told me I could not cancel that I was under contract They wanted me to pay 9 thousand to get out of contract now that we switched they have given to debt collectors that call and harass you. I told channel advisor we was not paying for nothing and contract law in ky explains this clearly. I politely tried to exit this company and after being customer for 7 years they should have handled things differently. Now we have to submit to federal trade commission and better business.

In the 7 years on average our account manager would only last for 2-3 years I would ask what happened they would tell me they found better job.

Please beware of this company.

"The 'Rolls Royce' of marketplace engines"

After looking to implement a marketplace engine into our business 4 years ago we ran our due diligence across a number of different options and after meeting with CA and understanding their capabilities it was an easy decision for us.

Since integration we have seen huge growth internationally as well as now working with a number of new marketplaces that CA has full integrations with.

Would have no problem recommending CA to any company that is serious abour growing their marketplace strategy.

"Product and Listing Management A+"

Channeladvisor is a system that has definitely help with the management of our products and listing management with our marketplace selling activities. Originally it was getting more difficult to manage our listings because we were getting more products and trying to cope with multiple marketplaces and selling through Europe would take ages for a simple update of a product.

You do have to put some work in with the system and its not as simple as click and go but over the years of using has become something valuable to our business. It is recommended to someone who has some use or understanding with listing and selling with ebay/Amazon and with their upload files.

Overall, as a business, it has help us with the product and listing management a great deal. I guess the only issues has really been the custoemr management side, although this is continually being updated and becoming much better than it was when we signed up.