"Great company to work with"

From the sales department (Sebastian Cameron) to the technical department (Ahmad Ali), every single person that has helped in our launch plan has been absolutely fantastic. The training is a lot to get your head around initially but with the help of Ahmad he makes a very detailed and comprehensive system very easy to learn and navigate. The knowledge, tips and tricks they have is very helpful to our business. We are looking forward to a very successful working relationship with a great company and great bit of software to manage our business going forward.

Many thanks

Protein Bargain

"Great platform"

I was using Linnworks previously and made the scary switch to ChannelAdvisor. It was more money, of course, but it is a more fully tooled up platform and has helped us grow on to marketplaces we weren't on before.

Their Amazon repricer is amazing..or should that be Amazong!

If you sell powertools etc...don't use ChannelAdvisor...as it is my secret weapon and I don't want you catching up

"Passion for our business with bottom line results"

Just like to state how satisfied we have been with Channel Advisors Digital Marketing team. We’ve been working within digital marketing for some time & have previously used external agencies, with limited success. Since appointing our CA campaign manager, Evie Davies, our performance has improved dramatically.

Evie has worked alongside our internal marketing team to drive some stunning performance recently. Her true dedication & passion for our business is evident and without this care and attention we would not of exceeded our targets. A superb job, well done Evie!. Keep up the good work.

"A great team behind the software"

We have used Channel advisor for many years. Over this period of time they have become a valuable extension of our digital team. We have launched numerous complicated projects over the recent years, sometimes with 2 or 3 projects running in tandem. In our experience the project managers assigned to our accounts have delivered over and above what was expected. On some recent projects our assigned implementation consultant, Marina Sancho Ferre, certainly went the extra mile and got our projects over the line in the face of some difficult integration issues which were caused by the commercial platforms we were integrating with & not Channel Advisor. Had it not been for Marina we would have certainly struggled to launch these projects, her determination to work under pressure and complete these tricky integrations is a credit to her and the back up support of Channel Advisor.

"brilliant work . . . really went the extra mile to help us out."

Ahmad was fantastic, he has really helped us get our issues sorted - Thanks!

"Excellent Channel, super helpful account manager"

Channel Advisor is an excellent channel with many exciting features.
It may seem overwhelming at first but our dedicated account manager (Ahmad) has stayed with us throughout and been extremely pro-active in the set up process and beyond.

"Pot luck - depends on your account manager"

Difficult to review as we have had some fantastic experiences along with some devastating. I think it depends on which account manager you are assigned.
On one project, our account manager managed to delete all of our Amazon listings. Fortunately it was on a new channel but if this had been one of our long-running channels this could have ended our business there and then.
However on other projects I have experienced the most fabulous service from knowledgeable and attentive staff who seem to really care. Channel Advisor has also allowed us to enter new markets with ease and at low start up cost.
We have only been signed up for 6 months but so far - there's been ups and downs.

"Probably the best platform for eCommerce"

With years of experience selling on the biggest marketplaces in the world, I can honestly recommend ChannelAdvisor's services.
They have an outstanding support crew that resolves issues in record time - I've personally been contacted by Marina (Implementation Consultant) regarding setting up a new marketplace. She was extremely helpful throughout the entire process, and provided one-on-one support through every step of the process.
ChannelAdvisor is probably the best platform for online retailers available on the market today, particularly for managing multiple channels.

Yair

"Great Support - Highly recommended"

Outstanding platform with unlimited potential, backed with excellent support and training from Installation to ongoing support.

"Save yourself, while you can."

My frustration with Channel Advisor has led me to the point, where I am having to post a second review the America URL of their site, to emphasise to others not to make the same mistake I did.

One would think that after having inventory descriptions of 1000's of items deleted, sales dropped and a persistent lack of communication, things could only get better. Wrong!

After expressing my story on the UK URL of the Channel Advisor website, Channel Advisor did finally contact me to sort out the issues. However, this must have just been an attempt to get me to remove the negative review, as it has now been 4 months since signing up with them and still my Amazon site is not live.

During this period the technical issues never stopped, with the most recent occurring from a simple request to revert the eBay marketplace back to its original settings. Simple enough? Apparently not, as there is now a clash between Channel Advisor and eBay causing errors in loading images, for ALL products in the inventory. With Christmas fast approaching, I can't believe that this is even happening. Their solution to the problem? Fix all 5000 listings, one by one. But, even that is not as simple as it may seem, as I am also unable to revise any of the listings. So I guess I am meant to just sit here and watch my sales drop, as "opening a case" with Channel Advisor has still to yield a response.

In hindsight, I question my decision of signing up with Channel Advisor. The software is simply inferior to eBay, which is more fluid, rapid and intuitive. For anyone still in two minds about signing up with Channel Advisor, please have a read of their terms and conditions. In particular the "Limitation of Liability Clause", a common clause in many contracts; but if this: "IN NO EVENT WILL CHANNELADVISOR OR ITS AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY OTHER PERSON, WHETHER IN AN ACTION IN CONTRACT OR TORT." isn't a sign of a company you do not want to deal with, I don't know what is.

Now, my only goal is to get my marketplaces running as they were pre Channel Advisor and getting a refund, as this venture was truely a shamble.