"Great Company"

ChannelAdvisor has helped out business tremendously. They have been extremely responsive and their knowledge of the industry has helped us maintain steady growth.

"Their platform is good and solves a lot …"

Their platform is good and solves a lot of the friction issues in managing inventory and sales across multiple channels. API documentation is decent and relatively easy to code to. The algorithmic repricer works decent but could use some error mitigation. We still see occasional repricing issues where items get hugely overpriced for a day after a competitor drops off a listing and then come back down to reasonable levels the next day.

"WORTH EVERY PENNY!!!"

Great system for anyone trying to expand their business. I honestly Do not know how I could have managed expanding my business with ChannelAdvisor. I would recommend to anyone and everyone, you will not be disappointed with ChannelAdvisor.

"ChannelAdvisor allowed us to seamlessly …"

ChannelAdvisor allowed us to seamlessly integrate into multiple marketplaces which as significantly increased our sales.

"We have been with Channel Advisor for 2 …"

We have been with Channel Advisor for 2 years now and for the most part we are very happy. Their FBA management tool/interface could use some work.

"Read this before committing for 1 year - Not worth your time or money"

After 5 months on ChannelAdvisor I can honestly say it isn't worth the money they charge. They got around $60k from us and treat us like dirt and talk to me like I'm stupid (the only stupid thing I did was sign their contract so maybe they are right).
First, they make you signup for a year with no trial period and no refund option; in other terms, your satisfaction is not guaranteed (and if you're anything like us, you won't be satisfied at all).
Second, the charges are super high.
Third, you only get (slow) email support.
We have not been able to bring channels up as promised by their rep.
Their support is a joke, they don't solve anything, just answer you tickets in a brainless manner leaving your problems unresolved all the while the make you do extra work.
The system itself is not that bad but does have serious issues and bugs. The main problem is that it basically shows the errors in stages. Meaning for example if the product doesn't have an image (and they do have problems with their image server not working properly, image files are corrupted or just disappear, you have to load pictures via ftp one file at a time) it doesn't mean once resolved the products will load. ChannelAdvisor issues are kind of like trains, one can hide another and they only deal with one at a time. So if you figure that each problem takes a minimum of 2 days to resolve (again, email support only) and sometimes up to 3 weeks, you need a lot of luck for things to work right because there are many problems that come up. We had an error with one channel not getting any pictures. It took them one week to tell us that the pictures are corrupt; they couldn't answer when I asked them them how come some of the other channels have no image problems. The problem mysteriously got resolved 'by itself' a few days later... During all this time however the meter is running, we already paid for a full year.
Don't make yourself look bad by recommending ChannelAdvisor to your company. There are other ways of getting the same thing done with less spending, frustration, time and headaches.
Here is an update. Started setting up Amazon Japan on March 6 (we already had approved account with Amazon JP). To this date April 26 and 7 support tickets later the channel is still not up.
My advice:
Don't signup with channel advisor.
If for any reason you have to signup with them, ask for 3 months money back guarantee, phone support and they setup every channel for you at no additional cost. You may also ask them to defer the billing and start the contract only once all of your preselected channels are fully up and running. To the very least, ask to pay month by month with the ability to cancel.

"Training with Marina"

Marina was extremely helpful in getting our business up and running. Her knowledge was excellent and great communication all the way through.

"Training with Marina"

Quite a large piece of software this and marina has helped me navigate some of the more tricky procedures , Thanks Marina

"Great Platform! Has been a Catalyst to our success!"

Channel Advisor has exceeded our expectations in every way possible. The scalibility of the platform is tremendous. We have hundreds of thousands of products loaded and published to marketplaces. The ease of launching in new marketplaces is also great. We are now selling on Amazon, Walmart, eBay and NewEgg from one platform. Has reduced a significant amount of manual work and freed us to focus on growing the business! The Channel Advisor team is also amazing to work with. They have supported our growth and are a true partner.

"LEARN FROM MY (BAD) EXPERIENCE"

If you are thinking of signing/using Channel Advisor I urge you to reconsider and read on......

I signed with them in December 2015 and while the first initial 3- months were positive and it seemed that all promises were being meant, albeit with a few manageable delays...more and more delays occurred and more and more issues occurred.

To give you an idea, we had discussed, in detail, with the sales team the inventory files/feeds we wanted to implement and they even conducted an audit on those files to confirm they could do what we wanted. All was good....so far.

We had an eta to implement all the inventory files into Channel Advisor of 3 months and launch completely on Amazon and then a further 1 month to launch on eBay.....an eta to fully complete their launch process of April 2016......this did not happen...no where close!

In August/September 2016, they were still trying to establish how to implement and create certain 'business rules' to be applied to our inventory files....files and rules which had been audited and discussed numerous times before signing with them.

While some of the issues were resolved, some were and still have not been resolved, nor the full inventory files completed as I write this review in February 2017...almost 15 months after signing with them.

We started with the intention of launching a product count of approx 40,000....we currently have 14,500 products live.....and with continuing issues with their system that, despite opening their "Support Cases" to try and resolve, some of these issues (most of which are critical) have still not been resolved for months. Mainly, repricing of products (or not as the case is) and the timing of when they reprice products on Amazon.

We have current and ongoing problems consisting of:

1. Not being able to list products due to errors they do not know how to resolve

2. Repricing of products....more accurately NOT repricing.

3. The timing to send new prices from their repricer (they quote within "30 minutes")....our experience is it can take upto an hour.

4. Settings either being changed or being incorrectly advised on how to use their settings...resulting in out of stock products being listed

....these are to name just a few!


The ONLY thing that is reliable of Channel Advisor is there invoice 'reminders' and there threats to disable access to their system if you do not pay...despite the reasonable action of witholding payment until the issues are resolved.....they DO NOT want to know!! My impression and experience, is they want their money regardless of their actions losing money for other peoples businesses in my opinion.

Unless you have a dedicated tech team and/or have money to burn...I would not bother with them.