"I feel badly let down on renewing"

I feel badly let down on renewing, as documentation sent in March was not sufficiently clear, which as a consequence means I will pay a considerably higher amount for my energy over the next 12 months.
As a pensioner on limited income, this is very upsetting, and in my view poor practice by this company.

"Makes a pleasant change to deal with a…"

Makes a pleasant change to deal with a power supplier whose customer service is as good as promised.

"I entered the variable tariff and I…"

I entered the variable tariff and I couldn’t get through to them to see why they hadn’t done my switch so I was left to sort it direct

"up to yet fantastic low price brill…"

up to yet fantastic low price brill thank you

"Better Tariff"

They advised me of a better tarriff by e-mail , I checked and found it to be a good deal and asked to be put on it

Within a day all done changed onto it , hazzle free

"Very polite and helpful"

Very polite and helpful

"goto energy"

I have found them helpful.

"I am in my 80's and was having…"

I am in my 80's and was having difficulty understanding the Web page. Your operator was very patient with me and steered me along carefully (not sure if I will remember everything) but in the end reassured me that I do not need to record further meter readings, which you have access too and a Bill will arrive by email around 15th of each month.
I did add that your Statements are so easy to follow, just one page (2of3) gives all whereas previous with OVO at least 7 to 10 pages appeared with total confusion, at my age that is important. Unfortunately when joining GOTO I was not aware that you do not participate in the Winter Warm scheme which is available to me because of disability. Hopefully you may consider changing before my contract terminates. Many thanks.

"I have been happy with the service"

I have been happy with the service, perhaps a little slow when emailing the team and you start to wonder if they have received the message but to be fair, they have looked after me great and their prices were good.

"Very pleased with the service and…"

Very pleased with the service and polite staff