"Poor service & commitment to existing customers"

Customers are expected to submit monthly meter readings but this information is ignored to manage DD payments. These are increased regardless of usage to give GOTO a healthy cash at customers expense.
Inaccurate annual costings given at end of fixed tariff.
GOTO have saved cost during Covid as energy prices fell, now there is a significant premium for fixed rates as prices recover.
Win-win for GOTO but not their customers.

"I switched to save money and now I have been left in debt."

I used this service to switch to the cheapest and most efficient tariff which I was assured was the case. 12 months on, my monthly payments were really low - too good to be true as it turns out. I submitted my usage regularly using the App which I am told there is no record off. I found out after 12 months that I am in debit and owe an unmanageable amount. I appreciate that the monthly bills did indicate a debit but it was not clear at all. I take responsibility for my part in the situation but I feel that I have been duped by unclear information and no communication regarding money owed until it was really too late. Very stressful and disappointing. I'm told there is nothing I can do about it na shave spread the cost over a 6 months period when they will review. This means that I have to stay with the same provider. All round bad experience.

"Confident I have made the best choice......."

Like many others, for several years now I have used online accounts for utility bills. GOTO have supplied me with dual fuel for the last year and I have no hesitation in recommending them for price and service.

I have used a variety of suppliers over the years but GOTO, without doubt, exceed all of them for the simplicity of their online service and accuracy in predicting usage and monthly payments, which meant I was paying less monthly than I have for many years.

As expected their prices have increased for my new contract but having spent considerable time comparing other quotes I am very happy to stay with them for another year confident that it will be troublefree and reliable.

"Great rates and customer service"

Great rates and customer service

"Very helpful staff and easy to deal…"

Very helpful staff and easy to deal with.

"Excellent Service."

I have only recently switched to Goto energy,but have found them very reasonable, also the are very polite & helpful.

"A good reliable company and always…"

A good reliable company and always ready to help which is really satisfying.

"Always great customer service"

Always great customer service, best energy provider I’ve had.

"I think that Dylan acted very…"

I think that Dylan acted very professional in the call explained everything clearly and checked my details and what is happening and even phone back later to confirm he had passed on to his Team Leader to process my account

Many thanks Dylan and thank you

"Great customer service"

Absolutely no hard sale and everything fully explained as regards my account and cooling off period. Second year with the company and extremely impressed