"Excellent supplier!"

Excellent website, easy to submit readings and very competitive tariff.
Go Compare search found no better rates were available after a year with goto.energy; very impressive.

"Great customer service"

The person that took my call was very helpful and informative. Did not try to pull the wool over my eyes and spoke honestly. Made me re sign as it’s all about trust.

"Best prices for gas and Electricity in…"

Best prices for gas and Electricity in Yorkshire April 2021

"Representatives was helpful and…"

Representatives was helpful and answered all my queties

"Shocking customer service"

Tariff good but didn’t appreciate sales call as signed up for information by email and didn’t appreciate being called a ‘problem’ by the person who called because we had asked for email of information to be sent. Need to improve customer service. Technical service very good and account managed well.
I have just received a response to my review . It does not include the follow up email response from Jeevan in which the conversation I was called a problem as he also had ‘another problem’. To be respond to in this way calls me a liar and I will now not be renewing my gas and energy. Save yourselves the trouble folks. How to make a bad situation worse! GoTo need to remember that these reviews are the customers perception and rather than telling them they are wrong perhaps, they should look at their own behaviours.

"The only complaint I have is that you…"

The only complaint I have is that you increased my monthly debit amount even though I was in credit for a large amount and I had spoken to your CustomerService agent regarding this.

"A good service"

A good service

"They seem to employ real human beings"

A great alternative to the big boys

"I have had trouble with getting…"

I have had trouble with getting readings to GoTo, but otherwise good service.

"So far after a year of being with GoTo…"

So far after a year of being with GoTo Energy they have given me great service. I have tried about 50% of the big ones including British Gas for many years and all of them have been rubbish when it came to Customer Service. For me that is the reason why I switched to GOTO Energy but of course one always has to be mindful of the price especially given the massive rises in wholesale energy prices particularly for electricity following the governments botched plans. But what do I know!

Dr J R Howell of Kent