"Account query"

Spoke to a lady called Sarah on the 15th to query my account and she sort out the problem and said she would get someone from sales to ring me back, which they did. Annie from sales called back on the 16th and dealt with my query efficiently and easily.
Great service from both ladies

"No problems"

No problems
Does what it says on the tin... so to speak

"Efficient and professional service"

Simple easy to use direction regarding changing tariff to get vest deal. Quick efficient response from staff. Good price comparison against other providers

"Tariff for next 12 months chosen and…"

Tariff for next 12 months chosen and set up with a minimum of fuss.
No need to 'SWITCH' - hurrah!
Dealings with your staff clear and concise- no language barrier.
Thank you.

"Great personal service"

Always answer phones quickly which is very refreshing for an energy company. Helpful staff and great prices, recommend this company.

"Actually went up in price 😟"

Actually went up in price 😟

"good customer relations,"

good customer relations,

"Good customer service and no hassle!"

Good customer service and no hassle!

"Stay away TOTAL JOKE"

I started switching to them in february withstart day 11.03.2021. Well on the 5.03 they already got £103, even if at the time I wasn't getting any energy from them, and after that on the 23.03 they want to take another £103. They take a few days to answer an email and the answers are really vague. I'm really sorry i moved from big companies like British Gas to them. I advise everyone to stay away from them. P.S. They called me and said that because of the billing date they take the money on the 23 rd of march BUT if I chose any date before 22nd of the month they are going to take the money in april. So i chose 21nd of the month and they said that is ok and they aren't going to take anymore money in march but on 21 of april. 10 min later I get another call from them saying that it has to be before 11.th of the month. What a total joke this is. Now I'm expecting another call to tell me that it has to be before the 5th or so..everything is a joke for them

"Switch going to plan"

Switch going to plan. Great customer service so far. I had a question and they came straight back to me.