"goto.energy UK based company"

goto.energy is a UK based (Home Counties England from staff's accents) energy supplier that was able to offer a clear and concise duel plan for my Gas&Electricity. The staff were polite, helpful and to the point, the company also offered a 'next day' call back system during their busy times, which was honoured.
goto.energy has an eye friendly website and I was very pleased with the actual price I had to pay, there are also monthly updates.
I am unable to see a reason why I shouldn't award goto.energy 5 stars, so I would definitely recommend this supplier.

"We are very satisfied"

We are very satisfied with the overall service and response of this company

"Straightforward with an easy to use…"

Straightforward with an easy to use website

"Great service"

Great service

"Fantastic Service & they answer the phone!"

I was moved to GoTo by LOOK AFTER MY BILLS & unfortunately after having no problems for 9 months money started going out of my account to another energy provider. LAMB didn't seems interested in sorting this out & I waited 40 minutes on 6 separate calls just to be answered & all gave me different answers.
GoTo were FANTASTIC when I rang them & immediately found the problem by looking on the National Grid & saw I was paying a bill for my neighbour I've decided to stay with GoTo for the forseeable future as they went far beyond their duty to help & it really did sort out a very difficult situation. Well Done GoTo!

"Still good for me .."

Have been very pleased with them in the last year and so just renewed for another year. Very easy to deal with the account both via phone or using the app.
The odd occasions that I have needed to speak to a person has always been easy and pleasant to do.
Special mention today to Annie who was very helpful and a credit to the company

"My own renewal investigations into…"

My own renewal investigations into other Suppliers indicated that goto.energy is still coming up the best deal for my particular household's usage!
I didn't have to wait too long to have my phone call answered in order to renew onto the new Fixed rate tariff that suited me for the next 12 months.
It was a very straightforward process and the gentleman who dealt with my renewal was most helpful and answered all of my questions in detail to my satisfaction.
My only real criticism is that your Customer Service is only open during normal office hours (reportedly closing at 17:30 UK time). An improvement would be to offer longer opening hours, when it would be more convenient to call in the future.

"Fantastic service"

Fantastic service
Good information provided to questions
Staff friendly and helpful
Thank you

"My deal was coming to an end I phone to…"

My deal was coming to an end I phone to see what was the best deal I could get I was extremely please with how my call was handled and explained to me I would recommend this company without hesitation

"Could not fault"

GoTo Energy have provided an excellent service during our first year with them from the very start as they organised a very efficient transfer from our existing supplier. They are very easy to contact on the phone and by email and issue reminders every month so you don’t forget to supply your meter readings. Value for money over other suppliers is excellent. Could not fault any aspect.