"simple setup"

simple setup , good pricing, helpful call centre staff.

"I have been with goto energy for the…"

I have been with goto energy for the past year and have renewed for another I have found the company to be good with communication and their website easy to use , their pricing is acceptable and any estimation has been realistic.
Thank you Mrs Harris

"I had to contact customer services at…"

I had to contact customer services at Goto. They wanted to change my D/D to
increase by over £40 @ month. After I explained I did not want this increase
as I was always in credit with my account, the young lady understood this & said fine we will leave it as before.

"Existing customer with a 30% increase…"

Existing customer with a 30% increase in my electric price per kW, it was never going to be a great review.

"No complaint"

No complaint. Smooth running. Quick response

"Beware of GoTo Energy"

Effected a switch to GoTo Energy. They tried to take £240 out of my account prior to the switch date and so prior to being legally responsible for supplying energy. They are cowboys. Beware of them,

Update: They say read the Terms and Conditions (small print). You don't get these until you have elected to switch. I have no problem paying for energy in advance - but not before the switch date when they are not even the supplier ! They are Cowboys. Avoid !

Update: Again a sneaky response from GoTo which only adds to my feelings of the ethics of this Company. They brazenly don't deny that they take money from you before they start supplying you. You are not told that you will be paying them before they even supply your with any energy until you receive their Welcome Pack by email - after you have elected to switch. So you are paying two energy companies simultaneously - the one you are receiving the energy from and GoTO who take your money before they supply you. They simply want to increase their cash deposits from honest customers. Fortunately I caught them out and will go to a more honest company as I was able to address this within the 14 day cooling off period. But others should beware. I want to buy energy and have no problem paying in advance (note the sarcasm in their response about it being a shock to me !) but not before they become my supplier as I am not a Bank providing an interest free loan to Go TO.

"Very helpful and renewed policy…"

Very helpful and renewed policy verbally with a new fixed tarrif which was competitive.

Definitely using again

"Great customer service and rates"

Very good customer service and best rates in market. Highly recommended

"Really easy and helpful team members"

Really easy and helpful team members

"The switch wasn’t the smoothest…"

The switch wasn’t the smoothest experience. The also charge upfront a week before actually starting the supply!
Customers service needs improvement, they took 3 days to answer my call and aren’t very transparent on my questions.
I thought the customers service team leader, that I finally spoke to was not very friendly and not very helpful.