"Headache monthly meter readings"

Automatic transfer to this company was a mistake, had a smart meter fitted but Goto don’t support them and ask for a reading every month, meaning moving my American size fridge to get to the meter every month!!! Nightmare can’t wait to move to a proper supplier who use smart meters.

"Sort out your paperwork!"

Tariff was good. People I spoke to were good. Paperwork to back it up awful. Issued with contract with incorrect tariff rates and standing charges. So had to call them to find out what going on. Final bill said 'refer to page 3 for how to pay us'. Page 3 had nothing on it about paying them so I had to ring. Again. Couldn't log on to submit meter readings, so had to ring. Again. Moved supplier as just don't want to spend time on the phone sorting things out.

"Just switched my mother in law's energy…"

Just switched my mother in law's energy to goto energy.
It was a simple phone call, very helpful and professional staff, and much cheaper.

"Good service"

Very helpful staff at goto.energy, This made renewing my contract simple, straightforward, and quick.

A good feature of goto.energy's system is that they ask for monthly meter readings, which means that if consumption is higher or lower than expected the direct debit payment can be adjusted early, avoiding the risk of a balance shock at the end of the year.

"Excellent service with staff in uk that…"

Excellent service with staff in uk that you can speak to and are there to help

"Efficient and friendly service."

Efficient and friendly service explained tariff’s well.

"very easy to switch to next fixed plan…"

very easy to switch to next fixed plan and was almost the cheapest one found on comparison sites (as of February 2021) two cheaper ones were only few pounds different so not worth changing companies.
no complaints about service during previous 12 months so worth another 12 months?

"Helpful"

The person who i spoke to was very helpful and explained everything

"Excellent service and the agent was…"

Excellent service and the agent was very helpful I have saved £400 + a year

"The service I received was excellent"

The service I received was excellent, all my questions and queries were answered in a straight forward way, the operator was most helpful.
I would recommend GotoEnergy for good service and competitive pricing.