"very pleasant and useful phone call in…"

very pleasant and useful phone call in response to my email expressing concern over what seemed to be a steep rise in the price per unit of gas and electricity, compared to inflation and my savings rates and pension increase.
Allan Greaves

"Fantastic customer service"

Fantastic customer service! I was going to transfer but after the call I decided to stay!! They are not pushy at all, and so helpful! Just wish they had a smart meter!

"The chap from Morocco was genuinely a…"

The chap from Morocco was genuinely a pleasure to deal with and found the right fixed tariff for us

"Goto.energy has provided me with the…"

Goto.energy has provided me with the best admin service that i have ever experienced in recent years. well done and thanks paul Brooke

"Excellent Customer Service"

I have been with Goto Energy for almost one year now and delighted to say that I have renewed for a further 12 months. I am extremely impressed with their Customer Service and the staff are polite, courteous and professional. One of the best Energy Company's that I have dealt with. John West

"New customer experience"

Early days but transfer process easy. Phone call answered quickly by helpful staff.

"A very good first impression!"

Although it was my intention to operate my account on-line eventually, I used the GoTo freephone telephone system to switch (today,18/02/2021), because I had several issues for which I wanted clarification.
The man I spoke with, Ian, was polite, patient, knowledgible, efficient and wellspoken. The process was atraightforward and was completed satisfactorily within about 10 minutes - and with all my questions answered.
A few minutes later I received an email, inviting me to set-up my account on-line. This was straightforward: I found the wesite to be clear and easily navigable. I hope the rest of the switching process is as easy.

"Excellent"

excellent rate

"Renewal"

Renewal

Thank you for your service and quick response. I've been with you and happy with your team.

"I found it reassuring with the replies…"

I found it reassuring with the replies to my questions relating to renewing my contract having tried out well known energy helplines. These helplines tempt you in with unrealistic "could save you" offers.