"Bought 3 units in January"

Bought 3 units in January. In May, 1 unit started wining and sounded horrible. Contacted support and was told they had no units available. 2 months later I contacted support again and they needed a video of the unit. I sent it and am now receiving my new unit. The rep (Emily) is very pleasant and I'm happy. I would have given 5 stars but since I had to re-contact them after 2 months, I went with 4 stars.

"Excellent after sales service"

Excellent after sales service. I bought my 5 units in December. It works well for me since I’m asthmatic this helps make my breathing clear and easy. Recently it makes noises so I contacted customer service. Asked me to send video and when I sent it a couple of days I received the replacement, not one but 2 units! Thanks so much special mention to Emily for resolving my issues promptly.

"Service is quick and professional"

Service is quick and professional

"after a bad start receiving a faulty…"

after a bad start receiving a faulty unit I still give 4 stars because the customer service was efficient and helpful. The new unit was received in a timely manner and works well. I would buy again.

"Purifier is lovely looking small &…"

Purifier is lovely looking small & compact. No ac adapter which was disappointing, I think it is a little noisy that would be my only complaint.

"I have had my purchase since Monday"

I have had my purchase since Monday. I only wanted to purchase the one first. I didn't realise when I ordered that it had to be plugged in to work , and didn't know either that the power light stays on while it is running. Found this out when it arrived so I cannot have it in our bedroom as it lights the room up and I have a husband that does have trouble sleeping at the best of times so I cannot have it in our room.
I wanted to purchase this to help with my sinus and hayfever issues that I have had for a very long time to see if this would help to relieve some of my issues instead fo relying on medication all the time. I have left it in our lounge room and at this stage I haven't found to be much different in air quality unfortunatley
I would have purchased another one for our room but when I realised that the on light stays on and can't get another one. I may look at returning yet as I have the 30 day money back guarantee .

"I recently ordered and received 3…"

I recently ordered and received 3 Purifair, 2x black 1x Gold colour.
2x black colour Purifair devices are ok, nothing is wrong.
However,gold colour one is very noisy, noise level is 3x higher than black ones.
I would like to return the coloured one and exchange it with black one please.
Regards

"it came faulty and didn't work at all"

it came faulty and didn't work at all, 2/3

"I got better from the nasty lingering…"

I got better from the nasty lingering cough since I had the Purifier.
It works for me well
I love it

"Excellent Customer Service"

I purchased Purifair 6 months ago and it all work fine. Just today I informed them that some of my units started to have a weird sound and they sent replacement units immediately.