"Had a person in Kroger trying to sell…"

Had a person in Kroger trying to sell me onto this idea and when I asked questions he said “oh no because you signed up in Kroger we wouldn’t charge you a disconnect fee. He sent me emails to show some of the things he had told me and just told me to click on accept. I did because I was able to read what I was accepting. When I got to a final page he tried to tell me “just click accept” but I realized he was trying to get me to “just click” on a contract to disconnect my electricity and sign over to them and charge me $175 to
Disconnect if I didn’t like. When I told him “I need time to read all this before I sign” he quickly walked away before I could ask questions. After reading what he didn’t want me to read I realized it was a scam

"Sales rep promised me things that…"

Sales rep promised me things that weren't true, it has been more expensive than my previous provider and customer service is terrible. I would never recommend this company to anyone.

"Another sucker from Sam's club in store…"

010324
Another sucker from Sam's club in store 3rd party sales person. Doubled my bill.

010524
Called customer service and they offered me a 34.3% lower rate but still 16.13% higher than my original electric provider. Really only 1.04 cents higher.
The original incentive was a lower or equal rate plus the Sam's club $25 gift card & possible other future gift cards.
Will see how this works in a few months.
The new rate is fixed for 36 months.
Still only giving a 3 star rating over the previous 1 star because I am yet to be ahead on this new rate or deal if that happens in the future.

020124
My current bill didn't go down at all.
Still charging me the same rate.
I guess I can call them liars now.
Now I have to waste more time calling them and listening to them tell me another lie.

030624
I didn't call them about my February bill. I did get my March bill and they did honor the rate I had to negotiate to get. I'm still not ahead or even from changing to them but I will give it a few more months to see if I average out decently. I did get the Sam's Club $25 card. I'll add another star.

"Horrible rates and customers service"

Horrible rates and customers service. Been lied to twice and cant even cancel the plan unless I give them even more money. Their website and app are horrible to use. There's also a 4$ service fee whenever you pay your bill.

"Find a better honest service"

I was at Sams Club and signed up for Just energy because I was told they have low rates and I would be getting a few gift cards the first one was after so many months having their service and that time is past I was suppose to get it in 48 hours and that time is also past. I checked for their number to call them and shows customer service open on Saturday till 6PM well I called at 11AM and not open. So I will cancel my service and get a good honest company. I will also contact Sams club about this

"Call telling me he is the manager for Just energy Stephen ID number is 2333"

I really I don’t like this company. I’m looking at other company because it is really bad customer service. I get extra charge when I want in a vacation.

"SCAM"

this company seems to have a record of ripping people off and then refusing to make any kind of restitution. Wish I had checked them out before doing business with them. Fortunately I was able to get rid of my contract with them, after seeing my bill double for the two months they robbed me !

To add insult to injury they never responded to any of my communications. Also think Sam's club needs their fingers smacked for allowing Just Energy representatives to perpetuate this fraud in their stores. It's called "Guilt by association !

"Is your chat bot from 1960th?"

A better communication will help. Can't believe how just energy chat bot dumb. Is it a 1961 version? Come on guys, you can afford to update your chatbot, especially if other options are not working all the time.

"Horrible Experience"

Horrible Experience, It was a Nightmare!
I wish there is something below 1 star!

The agent at Sam’s Club literally lied that their rates are the same as DTE so she convinced me to switch my gas supply for them, and after doing my research I found out that their rates are x2 from what I am having from DTE !! I called and terminated the contract, after struggling for two weeks, and I couldn’t receive a cancellation letter to confirm that the contract was terminated.
Wouldn’t recommend anyone to think of working with them, you will regret it !!!

"I signed a three year contact with Just…"

I signed a three year contact with Just Energy because I was enticed by the low price per kilowatt hour & the company’s Green Energy stance. Boy was I mistaken. My electricity bills have been more expensive in the two year since I made the switch. On average, I have paid anywhere between $50 to $125 more, per month, than when I was with my previous electric company (Cinergy). I receive email notifications stating an estimated electricity bill for the month but the actual payment is always more. For example, for the month of October, our electric bill was estimated to be around $288 the actual amount deducted from our checking account was $323. I don’t understand how the estimated bill and the actual bill can change within a weeks time. It’s not because we are consuming more electricity. There are days where our air conditioner would shut off because the temperature inside the house was cooler.
I still have another year on my contract with Just Energy but I have thought about paying the fee to break my contract & searching for a different electric provider.