"Very helpful assistant in the…"

Very helpful assistant in the Warrington Shop.

"Really pleased with our lamps"

Really pleased with our lamps. Unfortunately one had shade ring missing but on calling shop the manageress agreed to post this out to us with a stamp she had in her purse..very impressed with knowledgeable staff.

"New Year, new lighting "

Doncaster store was open on New Year's day so we took a look in. Bought from there in the past and again, got what we were looking for (plus more) at a great price. Staff very helpful and kept our purchases until we'd finished doing other shopping at the Lakeside retail park.

"Unable to return sale items"

I purchased a lamp in the sale from the outlet store in Doncaster. Needed to return it as it just didn’t suit our room.
Was told I could only have a credit note as it was in the sale even though it was taken back a couple of days after purchase. Wish we had been made aware of that when buying as may of thought twice before buying.
Also told we can’t even use the voucher online, has to be in the outlet store despite the same light been sold on their online shop

"Excellent customer service"

Excellent customer service as the lady that asked if she could help went out her way to show us different light shades, tried them on different lights to give us the full effect. Extremely helpful.

"We got a lot of great products from the…"

We got a lot of great products from the Uddingston store, only bettered by the assistance & service we received.

"Replacement light fitting "

Attended at the Uddingston store for a replacement light.
The salesman knew exactly what we needed and directed us to the appropriate light fitting within the store.
He made the sale and easy and practical experience.

"Very disappointed with the customer…"

Very disappointed with the customer service. This is now my second order with the company and unfortunately the items came damaged and the glass completely shattered.
These things happen of course and I got in touch to advise and the lamps I wanted are now out of stock. I reached out to customer service to ask them if they would honour the original price I paid for the lamps (25% discount) which was ignored.
They also didn’t take much notice to the fact that because the items were damaged the glass went everywhere in my living room and hands. They asked me to repackage everything and send the lampshades back and bin the shattered lamp bases, fine but again an inconvenience to me going to the tip when it’s not my fault. I was agreed a refund but my request for the lamps to be honoured for the original price I paid when they are back in stock has been ignored which was the disappointing thing.

You’ve sent me damaged lamps and I am expected to pay full price when they are back in stock (I won’t be returning as a customer and I’ll go elsewhere). Very disappointing!

"Poor customer service…"

Recently bought a light from the store in Warrington. Got an electrician to fit it, but he told us the transformer was faulty. I went back to the store to get a replacement. I was left waiting at the counter because only one person was on there whilst other staff were chatting to each other in the store. The gentleman on the counter was obviously inexperienced and took so long to ring up a sale. When he eventually got to me I explained my issue, he then proceeded to take 10 minutes tapping keys before he went for a replacement.
Then another member of staff came and opened my faulty light on the counter. She never asked, never told me what she was doing just messed with wires on a tester, which in the end didn’t work. All the time I was stood there made to think I was lying. I recieved no apology, in fact that member of staff didn’t say a thing to me. I sent this experience to Pagazzi but they just ignored it.
We will not use them again and I hope this gives others food for thought too. Poor customer service.

"Fantastic customer service from the…"

Fantastic customer service from the lady at Lakeside Doncaster. Nothing was too much trouble! Our light us beautiful.