"Terrible"

Terrible. Bad quality. Awful returns policy.illegal infact. Do not trust. Do not use

"Awful service "

I bought a chandelier and paid £150 to get 2 electricians to try and fit it only to be told the item was faulty. This was hugely frustrating. I went in store in Warrington and the asst store manager didn't say "oh I'm so sorry" he said "i have to test it I can't just take your word for it"

So I stood there while he whistled and sang feeling like he was accusing me of lying. Only to be told yes it was faulty. Not "we are so sorry" but "not sure what happened there". No compensation. No empathy. “We don’t refund any costs”. He offered to test the replacement lamp which was scant consolation. But tester didn’t work so I decided to get a refund and get the hell out of there

Awful service .

"Love the lamps and lights but bulbs are…"

Love the lamps and lights but bulbs are overpriced and don’t last long

"First class service and staff"

First class service and staff, was able to take lamp home, try it, great idea

"VERY POOR Customer Service"

Made a purchase in store in September 2024, due to renovations, the dining table was opened in October 2024, there was damage found to the surface of the dining table. After making a phone call to the store we were asked to email and send photos, we got a response after a couple of days to say call us, when we called we were offered £50 back and said thats all they can do, we asked the lady for her name as reference she spoke rudely and refused to give it, now i am stuck with a table that i dont even want anymore and this store has failed me due to their poor services. I have now been asked to email them back if i am not happy with what they have offered, but she explained they won do anything more. I should have read their reviews before purchasing from the store, almost all the negative reviews have something to do with their poor customer service. NEVER WILL I EVER PURCHASE OR RECOMMEND ANYONE TO PURCHASE ANYTHING FROM THIS COMPANY.

"Great service "

Great customer service in the Warrington store. Very knowledgeable and helpful staff. Excellent choice for the lighting I required. Definitely happy to recommend.

"Excellent lights"

Excellent lights. Dimmable too

"Great shopping experiance"

Came into the Braehead shop and made an impulsive purchase which I had to return 3 days later due to changing measurements in my property which us bring renovated.
The guy who served me both times was patient, kind and reassured me that it was mo issue to return if unsuitable
I will definitely return to make my purchase when aware of final measurements

"Excellent Customer Service "

I ordered a floor lamp online. When it arrived, the shade had a little defect in it. I emailed the company and the problem was sorted very quickly by Mary. Excellent customer service from her.

"Wonderful company!"

We ordered our table lamp online and couldn't be happier with this lovely product. From ordering which was easy to delivery which was prompt, the whole experience was great. It came very well packaged and we would definitely recommend Pagazzi to all and would use again. 5 ⭐️ service.all the way.