"Buyer beware "

I ordered and paid for rush handling, was told my order would arrive by 12/25... it's now 12/28 and it shows my package is in the UK... I've emailed multiple times and gotten the same response, when I reply that my issue isn't resolved they don't respond anymore.

"So disappointed with the photo calendar…"

So disappointed with the photo calendar I received. Cheaply printed and took longer than expected to arrive despite paying extra to “jump the queue” won’t be ordering again.

"Unreliable service and nonexistent customer support "

I chose Printerpix for a special Christmas gift for my wife and paid an extra £6 for the “rushed” delivery option, which their website promised would ensure delivery within 1-2 days. Based on this, the gift should have arrived by Christmas Eve at the latest. However, it’s now well past Boxing Day, and the item still hasn’t arrived.

To make matters worse, their customer service is practically nonexistent. The “Contact Us” section is pointless—there’s no one to chat with or speak to, only automated answers. When I emailed them, I got an automated response as well, with no real follow-up or resolution.

This delay completely ruined what was meant to be a heartfelt surprise for my wife. The rushed delivery option feels like a scam, and the lack of customer support only adds to the frustration. If you’re counting on Printerpix for a time-sensitive gift, think twice. This has been an awful experience, and I won’t be using them again.

"Take your money and run away"

Do yourself a favor and print your project at a local shop. Printerpix did not meet their advertised timelines and failed to respond to customer service requests. I paid for $125 in rush/expedited fees alone for a simple photo book. It is now 9 days later and according to their website the project still hasn't even been completed let alone shipped. (They advertised that if I submitted the request by the deadline, which I did, it would ARRIVE in 5 days in time for Christmas). It's been an additional 2 days and nobody has responded to my customer support email. Is this "company" just 1 guy in a garage?

I get it's the holidays, but this is about about false (and very costly) expectations. Don't say you what you can't deliver on, let alone charge $125 for it.

1/10/25 Update: it is now several weeks later (after "Joey" immediately apologized in response to my trustpilot review) but I still have not received a response to any of my emails, there's no live human to get a hold of, I still have no idea where my order is, they literally have stolen $300

"Do not purchase from this company"

Do not purchase from this company. They are scammers. Paid for photo tiles mid November, they sent to the wrong postcode so my order didn’t arrive. I was told they would resend my order but I now cannot get a response and they have robbed my money. Do not order from them, they have the worst customer care I have ever experienced. I am now reporting them to Trading Standards and American Express are reporting them to get my money back. They are robbers. Alan from their customer care team is ignoring 15 of my emails.

"Unfulfilled Orders "

Terrible service. Ordered way before Xmas and paid extra for 'Rush' delivery so that it would be here before time.

Still no product and support are useless. Even telling me that I didn't pay for Rush even though I did.

"Doble cargo"

El día 14 de diciembre hice un pedido, del cual me cobraron dos veces los gastos de envío y ni me lo han devuelto ni han procesado el pedido. Imposible contactar con ellos, sigo esperando respuesta. De vergüenza

"Estafadores"

Estafadores

Realicé un pedido que procedieron a cobrarme pero nunca han entregado

Voy a denunciar a OCU

No lo recomiendo para nad

"Ho pagato per la consegna rapida che…"

Ho pagato per la consegna rapida che indica 1-4 giorni di stampa e 1-3 di spedizione. Sono passati 14 giorni lavorativi, mai arrivato.

"I didn’t receive my order in time"

I didn’t receive my order in time, actually I am still waiting for it and also my tracking number is still missing.
I would wish that the client service would be on the problem and work solution- oriented.