"Great service"

Great service, quick to respond and book my annual boiler service

"Spot on friendly & came out when they…"

Spot on friendly & came out when they said.

"Admin improvements required"

Whilst the fix was done and am completely satisfied that all is well. The background admin needs to be much better. The published timelines of the engineer logging on & off are an issue to me as a customer as they are showing the engineer in my home home longer than they actually were. please can you review and look at changing the process as this would I'm sure reduce customers calling, emailing etc to then be able to release your agents dealing with more appropriate calls / jobs.

"Commending Scott …"

Scott has excellent communication skills & was extremely sensitive to my mum’s age and her associated distress at this time. It is such a relief to be able to speak with a human & not a ibot!
I was also grateful to Scott for chasing up the policy that had not been registered to the portal - 3+ months after the policy renewal date.

"Uw staff all always soo helpful and…"

Uw staff all always soo helpful and understanding whatever the request for service . A credit to your company .

"Excellent plumber sent"

Excellent plumber sent

"Agent was professional"

Agent was professional, knowledgeable & empathetic. Interaction was pleasant and reassuring.

"The gentleman enabled our doors to be…"

The gentleman enabled our doors to be secured very quickly and identified possible attempt at force entry which has been reported to the local police

"Scott was extremely helpful and polite"

Scott was extremely helpful and polite

"Engineer visit"

Karl, the engineer, was knowledgeable, pleasant and very helpful.