"He examined to search & identified the…"

He examined to search & identified the root course of the problem. He was able to fix the identified issues professionally.

"Boiler Claim"

Hello I spoke to an Advisor this morning re my boiler claim. Unfortunately I didn’t catch her name but she was so friendly, helpful and explained everything so well. She had a really lovely manner on the phone and was a pleasure to deal with.

"Unfortunately Preferred Management Solutions are employed by John Lewis Home Insurance to manage their claims"

Until today, for the past 2 years, my house insurance including home emergency cover and boiler service was insured with John Lewis. I received a message from Preferred Management solutions (their agent) last week, to book my in boiler service and they appointed a company called the Bearded Heating Company in Reading who came last Thursday 9th January. The service was a cursory look at best, however a leaky seal was discovered which should have been an emergency situation and covered by the insurance. Having filled out a "Danger Do Not Use" Gas Safe form the engineer then wrote on the same form form "OK to Use". Because of this John Lewis via PMS refused to cover the cost. I received a somewhat detached call from PMS next day saying they could arrange repair for £290.91 (for a rubber seal??). I declined and called my previous trusted gas engineer who had until 2 years ago serviced and maintained my now 16 year old boiler boiler since new. He came on Monday 14th January and fitted the new seal in about 15 Minutes - the cost £110.00.He said that allowing the continuous use of the boiler had been both dangerous and illegal.
As a result of this I called John Lewis to cancel my entire Home insurance policy, they who were most apologetic and embarrassed and had no hesitation in cancelling as requested without penalty. John Lewis, this is not directly your fault but you should not be passing your insurance management to questionable 3rd parties which, in my opinion, on this occasion I believe have at best been dishonest and also do not understand the concept of customer service.
I shall be forwarding a copy of this review to John Lewis customer complaints for their information and review.

"Great company"

Great company, kept you informed all the way through,very happy with the work the lads did,would definitely recommend

"Absolutely amazing !"

Absolutely amazing !! Called at 2:30pm and by 4:30 Sammy had fixed my broken bathroom window !!

"Very satisfactory"

Speedy attendance,polite competent,and knowledgeable.

"Pest Control Well Handled"

We had a minor rat infestation and an operative from a contractor was sent out swiftly .
They treated the situation and returned to check the site under our kitchen units a few days later when the rat seemed to have gone.
Unfortunately it returned and another operative offered an inconvenient time to return but a call to Utility Warehouse soon had the time slot brought forward.
Jade , the Utility Warehouse phone operator, was very helpful and checked back a couple of times to ensure all was satisfactorily resolved.
We were very impressed with the way and speed the
problem was delt with and are happy to recommend Utility Warehouse as insurers

"Avoid at all costs"

This company are utterly incompetent. They have consistently lied, evaded and failed to complete a simple job for nearly a month. They work on behalf of Utility Warehouse who should also be ashamed of using such a useless company. They claim to care and respect but cannot be bothered to call you back - particularly Nicole who repeatedly promises to call but never does, they lie and forget to order parts, don't have enough engineers to complete work in a timely manner and repeatedly change their story as to why the work isn't being done.

"This individual displayed full commitment, professionalism to assist the customer in solving the problem. …"

After two solid days of communication with the company and getting nowhere to resolve the repair of our gas boiler, which had been broken since the 2nd of January, we finally had the pleasures of speaking to Caitlin Rannigan. Her professionalism, commitment and knowledge of her job was second to none. After two hours of investigation and problem solving she delivered the end result which we were looking for. If only the previous colleagues had been half as committed as Caitlin, the issue would have been resolved earlier.

"We got the boiler and home cover and…"

We got the boiler and home cover and made a claim for the lights.
An electrician came out after paying an excess of £60 made excuses and said he would need to come back.

The guy broke a light fitting and left the neutral hanging out and left as he didn't want to work in the roof space (the connector needs swapping).
He broke the light switch and said "that'll also need replacing". After testing the light fitting while the switch wasn't on with a multimeter.
He wouldn't replace the connector and just stared at it in the attic space for a good 10mins and asked can he "stand on the bit under the fluffy stuff or has it got to be on those side bits" I replied, no, that's plasterboard.. you need to stand on the joists.

Because another electrician came out and worked in a different part of the house a few months back they are refusing to work on it, because the lazy workman doesn't want to go into the ceiling. They already damaged my property and made us miss our new years collection food, while charging us £60 and £25 per month.


I'm going to get legal advice, as an ex Plumber & Heating Engineer and as a site manager it's not relevant or ok.

He also claimed he left at 4.04pm... I have CCTV cameras showing he left at 2.27pm.

They have now said the engineer has completed works and that they won't be sending anyone out.

Nothing was completed and he has damaged my property (fitting and light switch while leaving it unsafe with open wires on the fittings and the switch hanging off by duct tape....

I have images and CCTV as proof that has been uploaded to Google if PMS try to deny all this. Also being reported to Trading standards, citizens advice and Which magazine.