"Shauna"

Although I had to wait nearly 15 mins for another department,Shauna kept coming online to let me know what was happenning

"Friendly, fast, and great service "

I felt like this company really cared from the start. I was constantly kept up to date about what was happening and felt assured that the plumber was going to do a good job. Everyone I spoke to was friendly and helpful. I feel like the repairs have been completed to a very high standard. I hope I don't need to use the emergency cover again but if I do, I feel really assured about the service I will receive.

"Shauna has been an exceptional Utility…"

Shauna has been an exceptional Utility Staff Member and should be rated at 5*+!!!

"The customer assistant was very helpful…"

The customer assistant was very helpful and thorough when going through my claim with me. And once I followed the payment link an engineer was in touch and arrived just a few minutes later. I am very impressed with the service.

"Really helpful "

They have really helped me with my plumbing emergency. I am so grateful.

"Excellent repair"

The experience from start to finish was excellent. The engineer who arrived on site was brilliant he had the repair sorted quickly.

"Excellent follow up and feedback"

Excellent follow up and feedback

"Shauna was very polite and informative…"

Shauna was very polite and informative on the phone..,

"Engineer called 3 times before solving…"

Engineer called 3 times before solving the problem and left several damage to my bathroom which they won’t take any responsibility for

"Excellent customer service "

Scott was Very helpful and has the patience of a saint made sure i was happy with my boiler service company he's a credit to your company thanks Scott