"Perfect service 👌"

Perfect service 👌

"Really prompt service for a tricky roof…"

Really prompt service for a tricky roof leak. Luckily I had a spare tile and Sam from SM Roofing was able to fix it from inside with no fuss.

"Brilliant in the time of need"

The speed at which I received support following a leak was fantastic. From call to fix was less than 80mins.

"Collage was helpful"

Collage was helpful, quick and efficient. One of the best I’ve spoken to

"Very police and efficient"

Very police and efficient

"Spoken to Scott he was really helpful…"

Spoken to Scott he was really helpful and efficient in getting my boiler booked in. Very polite and great customer service skills.

"Useless emergency cover"

I contacted my Halifax insurance company due to a leak from my toilet. The plumber was arranged to call out between 16:00pm - 20:00pm. The plumber arrived at 15:45pm luckily my parents were at the house as I was racing home from work to meet the plumber at the arranged 16:00pm time. As I arrived home the plumber was leaving at 16:00pm so he was only here for 15mins ( although he put on his time sheet he was here and hour!) He said it was a "Trace And Access" problem , meaning he is unable to move any floor boards, paneling, or move the toilet find the leak. So we are left we a toilet we cannot flush due to water seeping over our bathroom floor. What a total waste of time!! What is the point of emergency home cover if they don't even do anything! 🤬

"The call was answered quickly"

The call was answered quickly, they were polite and professional.
Engineer booked for same day, and claim was extremely painless!

"Leak from cistern"

I was notified every time there was something to report. Engineer arrived within time stated. Leak was fixed.

"Boiler still leaking"

Very annoyed the boiler hasn’t been fixed. There is still a leak Coming from the boiler and the tenants were told they have to top up the pressure every six hours consequently he’s got to go back and fix the problem.