"Got off to a shaky start then was put…"

Got off to a shaky start then was put through to Ernest who was absolutely brilliant and then Jess who was equally as helpful

"Jess Excellent service provided"

Jess Excellent service provided, fantastic telephone manner, went above and beyond, credit to the business.

"The lady was very friendly and polite"

The lady was very friendly and polite, she guided me through the process one thing I would ask is UW send yearly reminders of boiler service. Thank you

"Jess was fantastic"

Jess was fantastic, kept me updated regularly to ensure my boiler got fixed in a timely manner

"Came out same day and fixed the problem…"

Came out same day and fixed the problem in 20 minutes. Friendly and courteous and above all efficient. Would recommend.

"How you would like to be served "

Really great customer service!

"Very helpful and friendly on the phone."

Very helpful and friendly on the phone.

"It was great in that the engineer…"

It was great in that the engineer called ahead and gave an accurate arrival time which he kept. He was prompt and efficient and friendly, great all round service

"Great service"

Great service. Called ahead to find address. Highly recommended.

"Emergency call out for lack of water "

My call was answered promptly by the person answering the phone. Nicola was polite, friendly and efficient and gave me all the information I needed, speaking clearly despite some interference on the line. Although I had to wait while she spoke to an engineer she always thanked me for waiting. It was a relief to know that my query was going to be dealt with today. A positive experience!