"Good communication and competent and…"

Good communication and competent and friendly plumber.

"Prompt service"

Prompt service. Took a total of 5 mins to initiate and resolve my claim. Very impressed and happy with the service and the call handler.

"Wery bad services"

Wery bad services. I will never get this company. They did rip me off. I paid 180£ for (3x60£ acces) and they can not sort out issue because they did send very bad Eng Ian. When he did faund what is wrong in the end he tell me parts cost 160£ but office need Approved cost. Yes course office not Approved cost because Ian Tell them my boiler is to old but he not Tell me this but he put in the report and they finish contract with me because my boiler is old and they give me 3 options.

£250 towards your private repair - Please note that we would not be able to offer anymore assistance under your policy to this boiler.

£250 towards getting your own boiler installed with a private engineering.

£500 discount if you decide to go with our sister company Glow green.

I am now still with out hot watter in the house. It is 5 days. I have two small children 4 and 6 Year old.

I did contact Glow green and they give me £500 pound discount and on top off this £100 other discount and boiler was still more expensive what from other company. Absolutly joke

"A well run company"

Great communication and the plumber arrived at the agreed time. Many thanks

"Good customer service and easy to access"

Good customer service and easy to access

"ABSOLUTE SHAMBLES!"

I would have given zero stars if possible. Took a week to fix a broken toilet flushing mechanism. Waited 5 hours on first day and plumber never turned up. Repair rescheduled for Monday then plumber turned up on Friday morning, looked at toilet and said he’d return with parts but didn’t return. Rescheduled for Weds but again nobody turned up. Finally repaired toilet on Thursday morning. Took 15 minutes to repair and took me 30 minutes to clean the bathroom after plumber left!

"Helpful and friendly service."

Helpful and friendly service.

"Friendly and helpful customer service."

Excellent customer service (thanks especially to Karen & Joe).

I was kept updated during my claim (gas boiler packed in).

Only gripe is that the required parts took a bit longer to source than I expected.

The gas engineer, Greg from GTC Gas Ltd, was superb. Very professional and helpful.

All in all a really positive experience from PMS.

"Making a claim"

Spoke with jess, very informative. Very helpful and quick service.

"Jess was really helpful and was a…"

Jess was really helpful and was a pleasure to comunicate with.