"HIGHLY OVERCHARGED"

Li am still waiting for someone to come and sort out my smart meter . It’s been over 2 months. I should not be paying over £400 a month.
There are only two persons in the house and we only cook over 3 days.
In December we were away for 16 days and the bill should be a lot less
Something is definitely not right

"Plumbing repair"

I have dealt with several people within your organisation during the course of the past few days, all of whom demonstrated courtesy, professionalism and genuine interest and care in bringing about the resolution of my problem. For this I extend my sincere thanks to your Company, and particularly to Abby who was the last, and extremely helpful person who I spoke to.
Thanks and regards,
Stephen Donohue, on behalf of John Thorpe.

"Not quite sure who preferred management…"

Not quite sure who preferred management are, if they are the guys who sent out a plumber to fix a leaking joint as part of my home insurance policy, then I would wholeheartedly recommend them for a very speedy service and expeditious repair by a very helpful plumber.

"Rep was very helpful and explained the…"

Rep was very helpful and explained the process

"The lovely manners of the customer…"

The lovely manners of the customer service lady made the telephone experience bearable considering as I am partially deaf and require lots of time to hear and answer the questions well.

"Excellent Service"

Ringing and making my claim was very easy and the lady I spoke to was very lovely and helpful (link came from Amy so not sure if it was Amy I spoke to).
Sorted out my questions quickly and efficiently and was very knowledgeable. Was great to get good customer service which I am sad to say is not very often now a-days so thank you Utility Warehouse

"Very happy with their service"

Arrived quickly and promptly and carried out a professional job. Very happy with their service

"Good service"

Warm, quick and efficient

"The mono mixer kitchen tap bust"

The mono mixer kitchen tap, hot water flexi tail burst under the sink. Luckily I had a friend staying who switched the mains off. I rang the help line which was answered within a few minutes which is fantastic as I have COPD and asthma and arthritis,
I was panicking, hyperventilating and couldn't speak. On the phone the chap I spoke to was very considerate and helpful. as I am disabled they got an plumber out within a couple of hrs. When the plumber came he isolated the hot tail pipe by putting a stop end on it and told me to keep the mixer tap to the cold side and put a bucket under the sink to catch any escaping water. He said I need a new tap but wouldn't be coming back to fix the new tap on. I will have to get another plumber and pay again to get it back to normal. I suppose I felt a little disappointed that it wasn't followed up but I do appreciate him coming out and leaving me a cold water supply. Hence a 4 star rating. If he came back to put me a new tap on if I bought it I would have given a 5 star rating.

"Radiator leak fixed"

Radiator leak fixed within 4 hours of reporting 8