"Awful service"

Awful service, incompetent staff. Absolutely useless.

"Hot & Cold!!"

The plumber did not check that although I had running water that it was hot and cold. This morning I was lucky enough to put my hand under the water before stepping in to the shower otherwise I would have scalded myself significantly

"The customer service I always…"

The customer service I always excellent. I have always rated you highly, I have been with you since 2019 and we have never encountered any issues.

"Professional and helpful, thank you Chloe and Michael"

Call back was really quick. Michael was really polite, listened to my problem and put me through quickly to The Preferred Management Team. Chloe then listened well and asked questions clearly and concisely. Then explained what will happen next. Really professional. I have every confidence that staying with UW is well worthwhile. Thank you so much and keep up the good work. Elizabeth.

"Rhian on was very helpful and helped me…"

Rhian on was very helpful and helped me with my claim

"No end of problems with my smart meter…"

No end of problems with my smart meter and faulty electric meter, took numerous calls to UW to get to the bottom of the problem, then engineers came unannounced when I was out, another was booked who UW then cancelled, finally got one out after booking yet another full day off and more calls to sort, issue was fixed for a short while but then the smart meter went in the blink again, now I just reset it every time it stops giving readings as gave up with their customer service. Some agents very very good and helpful, some utterly clueless and unprofessional…felt like I was dealing with two different companies sometimes. In addition to being Overpriced. Switched today to British Gas, if things pan out as discussed with their agent today, I’ll be saving around £15-£20 a month on my combined gas and electric. Wish I’d done a switch ages ago!

"Excellent"

Excellent, timely response.
Very professional & courteous team

"Absolutely fantastic"

Absolutely fantastic . From a super easy claims and tracking process when our boiler went wrong , to a helpful call centre and marvellous engineer . Our boiler blockage was sorted within 2 days . Thank you to all of the team .

"Boiler"

Great service said I would be contacted in 3hrs...called me after 5mins...sorted my appt in about 1hr

"Great service and Very helpful"

Great service and Very helpful. It is the first time I have had to make a claim or manage a home emergency since divorcing and I found the whole process stress free and easy. Thank you