"All very efficient."

All very efficient.

"Started off great someone came out to…"

Started off great someone came out to my boiler the same morning. Sadly it was taking 6 days to get it repaired when the temps are -5. This isn’t good enough especially when I’m vulnerable and blaming it on an old boiler when British Gas used to fix it the next day with the same new part. Will be cancelling asap.

"You said that you tried to contact me…"

You said that you tried to contact me (2024-01-17 16:01) when that was not the case.

"Very professional and polite staff…"

Very professional and polite staff .Thoroughly explained what they were doing .Woupd highly recommend

"Prompt service"

Prompt service , sorted out my boiler so have heating now and parts ordered so plumber will fit a new pump when it’s in stock

"Couldn't care less about customers"

Couldn't care less about customers, even their phone representative agreed I had been unfairly treated and wouldn't like the situation they had put me in, which really tells you something. On 12th January on of their engineers came out, looked at the boiler and told me it COULD BE REPAIR
ED on Monday. However on Saturday, I phone, as they had bothered to try that morning , and inform me the boiler needed replacing and wad beyond economic repair. Well, why on earth would the engineer say it could be repaired (I have the messages to prove it). They have let me suffer in the freezing cold out of pure greed.

Good morning Karen. As you can see from the date, this review was made over a month ago and preferred management are not going to do anything about how I have been treated. Further proof of complete lack of care. I really don't see how a boiler can be deemed beyond repair when one of your own engineers said it was very easily repairable. But there we go.

"The lady on the phone was so lovely and…"

The lady on the phone was so lovely and she went though everything with me and is trying to engneer out asap

"Scott was ace and a credit to UW super…"

Scott was ace and a credit to UW super friendly and handled me well as I was frantic regarding my pest problem. So much so I will be asking for him directly in future! Thanks so much Scott! 😉✋️

"Quick response during holiday period"

Quick response during holiday period , unexpected.

"Extremely helpful and efficient"

Jess handled the claim, she was extremely helpful and very sympathetic to my mother in law’s predicament. She explained everything clearly and managed to arrange a call out for the next day. Very efficient.