"Watch out for house plot numbers"

I spent over 2 hours on the phone today trying to sort out an issue with my address being incorrect - correspondence address was correct but had been entered incorrectly on policy and energy accounts. I thought I had already sorted this out at set up over a year ago. I spoke to 4 different advisors. The lady from the energy department was able to figure out that the error had occurred as my property had been recorded as the plot number rather than the house number. Armed with this information I was able to go back to the boiler team where Gregor and Scott were able to sort everything else out.

"Never sowed up"

Booked me in 5 times, never showed up and no explanation given. Would never trust them.

"Our issue was resolved by Ross"

Our issue was resolved by Ross. He's a very empathetic and kind person. He went above and beyond with our boiler problem. We had called a couple colleagues beforehand and none of them compared to Ross' commitment to our case. If there is an employee of the month scheme, Ross should get that ASAP! He understood the assignment. He's the goat (greatest of all time)!

"Jess was great very friendly very…"

Jess was great very friendly very helpful and quick .
Excellent service
Thanks

"Helpful and efficient"

Helpful and efficient

"Awful company"

Had to pick 1 star as it won’t allow zero. Overall absolutely atrocious. We’re with utility warehouse and these charlatans ‘manage’ the process of boiler insurance cover. Had a whole week with no heating or hot water. Supposed to receive £40 heating allowance if they cannot fix the issue in 48 hours. Been waiting since 18th November for this payment and still not received it.

Communication is woeful, I’ve had to phone time and again for updates of the process. Boiler was ‘repaired’ only to break down again 3 days later. Same debacle takes place trying to get an engineer. 3 times it broke down after being repaired, forcing us to take the plunge to get a new boiler as it was the week before Christmas and we couldn’t risk being without heating and water over Christmas. They are allegedly putting £250 towards the boiler for being beyond economical repair, but with the debacle of the £40 payment I don’t expect an easy ride in getting it.

Will be taking boiler cover elsewhere when it expires.

"Good calm helpful response"

Good calm helpful response

"Great company extremely helpful"

UW are such a great company their customer service team are more than helpful I am a pensioner on my own and they never fail to put my mind at rest with any queries I have

"Prompt reply and action"

Prompt reply and action

"All the operators were pleasant and…"

All the operators were pleasant and helpful bar one who told me my claim wasn't viable so I ask to be transferred to someone else who then read my policy and found that I do have a valid claim