"Preferred Management Solutions (Utility Warehouse)"

Preferred Management a company that has a contract with Utility Warehouse to cover Boiler and Central Heating Insurance.
Don't bother find a alternative , a understanding insurance company who actually know about central heating and issues that can arise.
I have a part on my heating system that is faulty, was with another insurer when same part became faulty and replaced without questions.Preffered Managment will do anything to avoid.Low monthly Cover,its low for a reason.
Making arrangements to return to previous despite being more per month at least reliiable and know their stuff.
Be very wary of this company.

"Awful customer service and the…"

Awful customer service and the engineers who they employ are useless and don’t keep to their time slot, EVER. Fully avoid!

"Shocking"

Shocking. Contradicting and unhelpful customer service agents, unreliable engineers. They take your money and take weeks to actually arrange service. When service is arranged and time slots are given, they don’t stick to them.

Definitely won’t be using their service again.

"Easy flowing experience with you…"

Easy flowing experience with you looking after our claim.
The Gentlemen who did repairs on electrics was polite and punctual and went beyond on work done.

Many thanks.

"Speedy service"

Was sorted within hours rather than weeks had I relied on local engineers . The man that attended was courteous and very patient with my very excited puppy dog . Christmas has been saved !!! Thank you

"No wait on phone call"

No wait on phone call. Polite & friendly member of staff. Helpful in booking my free boiler service.
Unfortunately seemed to be unable to clarify the extent of my drainage cover from the policy wording without me booking in as an emergency & paying £60 excess.

"They were late after giving me 8-12…"

They were late after giving me 8-12 came at 13:45

All good though

"Efficient and Helpful"

Good at answering phone and calling back. Sadly couldn’t give any guarantees on timing for getting an engineer round but all in hall, intention to help was high and service was efficient.

"Amazing customer service from the staff"

The customer service lady was courteous, patience and allowed dual channel of communication.
Not only did she addressed and resolved the issue but made customer service provider a profession to embrace.
Kind regards
Kess.

"Very professional"

Very professional, helpful and effect communication