"Lewis was amazing"

Lewis is an absolute credit to your company. I was having a boiler emergency and he was absolutely amazing. Showing such empathy and a can do approach to sorting the problem. Thank you for your kindness Lewis.

"Abbie was very helpful"

Abbie was very helpful
And knowledgeable
Gave me the information I needed to do quick and helpful

"I have got very good service and…"

I have got very good service and supportive attitude from Sahad. He is very good to resolve my boiler problem by finding an engineer within very short period. he also called me later to follow up is the problem solved or not

"Abbie in the customer services…"

Abbie in the customer services department is a legend. Professional, caring, understanding, sense of humour and amazing all round human.

"Good helpful service thanks"

Good helpful service thanks

"I changed my utilities to UW in July…"

I changed my utilities to UW in July which included my boiler cover from British Gas.
My boiler is due an annual service in November which has always been conducted by British Gas.
I have asked UW to conduct an initial service to keep my service schedule up to date.
I have been told the earliest date this can be scheduled is in January due to inclement weather, suspending non urgent work.
There may well be inclement weather but that impacts regionally, given UW subcontract boiler maintenance that shouldn't affect all areas surely.
Having an annual service schedule over run is not in the interest of me or UW boiler care insurance.
Disappointing first impression.

"Sahad has been an excellent customer…"

Sahad has been an excellent customer representative who not only had solved a mistake and apologising profusely.
Sahad has shown great professionalism by respecting and being patient with his customer unlike others who only tried to get the last word.
I will emphasise one more time how good Sahad has been with dealing with an upsetting issue this morning.
And above all Sahad has avoided me making a official complaint to UW.

"Agent was very clear in explaining the…"

Agent was very clear in explaining the process to me and efficient in dealing with my problem. I’m very happy with the help and service I received today.

"Lewis was very efficient & knowledge…"

Lewis was very efficient & knowledge and dealt with our query in a professional & helpful manner

"Appointment booking"

There was some difficulty booking a service appointment due to the high demand at this time of year but due to my long term health issues Sophie kindly found an engineer and swiftly resolved this problem which was gratefully appreciated.