"Jemma was very polite and super…"

Jemma was very polite and super helpful. I had no issues in raising the claim.

"Amazing service"

Amazing service! Amy is a credit to the company and has gone above and beyond.
Thank you Amy (&Hannah)
Charlotte Sparkes

"Abby was straight to the point and very…"

Abby was straight to the point and very helpful

"Poor experience and bad service!!!"

I called on Sunday 5th November at 09:00 regarding a fault on my boiler. I had lost all heating and hot water. I was told that someone would get back to me regarding an update for an engineer appointment that day but I had not heard anything. I called around 14:00 and again someone advised me that they were trying to source an engineer for my area but this was becoming difficult because it was a Sunday.

I still hadn't received a call the following day (Monday 6th) and decided to call back and was advised that and engineer couldn't attend until Tuesday 7th between 11:00 and 15:00.

I had to book a day holiday short notice so i could be in for the engineer visit. This was then extended on the day until 17:00 as the engineer was being held up on another job. At 17:30 I was still waiting so called up and was told that the engineer should be with me by 19:00. 19:00 came and then had a call saying that they had cancelled the engineer visit because they could not make it.

I still have no update and it's Wednesday afternoon.

It's been almost 4 days now without heating or hot water and I am still nowhere near in getting the boiler even looked at let alone fixed. I live in a cottage with solid walls so the house gets very cold easily. I have two young children who are 3 and 6-years-old but apparently this doesn't matter?

The amount of electricity I have used since the boiler broke is extortionate because I'm having to use electric heaters to heat the house a kettle for hot water.

What a shambles! Why am I having to chase this company for updates everyday?

"All sorted. THANK YOU !"

All Sorted, Thank you !
We finally got sorted and Preferred Management pulled through ensuring our needs were met. Thank you to Paul and Karen for all your updates and communication in resolving this issue.

Had no hot water since last Friday. UWBU28418. Engineer came out quite quickly said he needed to order a part. Followed up this morning being Monday 6/11. Engineer still had to submit the claim. Ok acceptable. Phoned again this afternoon at 4.00pm, engineer still had not submitted the claim. This is now 1 and a half working days later. I was told sorry there is nothing we can do until the engineer comes back to us. Asked how long the part will take, told up to 5 working days. So that means we will have no hot water in our house for another weekend as the engineer does not work weekends. UNACCEPTABLE ! I have a child and two elderly parents living with us and you are telling me that we will have to wait until next week ! Contacted you on the 3rd November. Part once engineer puts in the claim will take 5 days which means not hot water until around 14/15th November. DISGUSTED with the service or lack thereof. Not even being on the PSR register has any relevance. UW is so ready to take my money every month, but when we have a problem JUST WAIT !

I have been on the phone from 4.00pm today, it is now 5.45pm. Preferred Management I am disgusted in how you have handled our claim.

"Great Service"

Telephone answered fairly quickly. Agent answered politely & efficiently & dealt with my 2 requirements promptly.
Logged in my claims & described procedure.
Pleased I chose U W as my utility provider.

"Same day emergency repair"

We had a same day emergency repair on a badly leaking down pipe .
Quick and efficient service.

"Ref Ray"

Ref Ray.
Stepped up and helped out in a big way. Very much appreciated. Big shout out to the staff.
Thanks
Andy

"The young lady that dealt with my query…"

The young lady that dealt with my query was very helpful and helped me book the service on my boiler

"How do they get away with it???"

They were given our emergency call out job by our insurer… waited 12hrs for plumber & then he couldn’t fix but would be out next day. 30hrs after contacted insurer Preferred’s plumbers reported that the parts were old & couldn’t fixed???
They were an absolute disgrace & also our insurance company were & will never be using either for any type of domestic safeguards. They both said they couldn’t help us even though I was insured. A local company fixed for £75 that’s how difficult it was, such a massive abuse of everybody’s trust.