"Excellent service"

Got through to someone straight away who was very friendly and provided a great service. Within 10 minutes of calling I had received confirmation that someone would be coming out to look at my boiler that day.

"Appointment booking made nice and easy"

Abbie was polite, friendly and efficient. I missed a call from her to book a boiler inspection appointment, I rang back and had the option to ask for a call back rather than hanging on my phone. The call came through quickly and my appointment was booked, no hassle. Thank you.

"Great Staff!"

Better than Great Staff!

Good service...

and a follow up to check the refund had arrived.

Thanks Vicky!

:-j

"Highly Recommended"

Absolutely fantastic service from Ray. Kept informed every step of the way and repairs carried out promptly by professional and friendly tradesmen. Can’t recommend enough. Thank you for making a stressful situation so much easier

"Good communication, great service."

Good communication, heating engineer called straight away and again when 10 minutes out on the promised day. Engineer talked me through the problem and the fix - and then fixed it! Simples...a pleasant experience!

"Professional and clear communication"

Professional and clear communication

"Shocking service"

On 28/09 I reported a leak and went through insurance. This leak meant we had no water, heating and had to keep electricity off. An engineer came same day as scheduled, when he turned up told us he was not insured for trace and access and we had to take the ceiling down ourselves which we did and then call back to arrange for him to come out again to fix the leak. He marked the job as complete and no further action needed to be taken. I chased the company for the next few days and had no updates as they couldn’t get hold of the engineer
On 03/10 a second engineer came who told us the issue was not covered by our insurance which was not true, no report was received by the second engineer and they were looking at arranging a third engineer. I stated on multiple occasions we had no electricity, water, heating and nowhere else to stay. I asked repeatedly if we could arrange own trade and claim this back through insurance and the question was avoided until I continued pushing as we were getting nowhere with the insurance company
On 04/10 I was finally given approval to go ahead and organise our own trade. I had received quotes the same day and sent over quotes which were repeatedly chased until I finally got approval for the works on 06/10
The leak was fixed on 09/10
It is 18/10 and I am still waiting for them to acknowledge my paid invoices

"Great engineer who worked hard to…"

Great engineer who worked hard to complete the job. V satisfied

"Lee at Preferred Management"

Lee was very friendly and helpful and got my issues sorted quickly giving me confidence in the service.

"Great experience"

The gentleman on the phone was extremely helpful, easy to understand and kept me informed throughout the call.