"Absolutely appalling"

Absolutely appalling
This company were sent out by my home emergency insurance company with regard to a blocked toilet.
Someone came in a car with no equipment to assess the situation.
He agreed the toilet was blocked and said that the best solution was to put down some powerful chemicals and leave it for 8 hours then they would check that the blockage was clear.
I was asked to sign his phone to confirm attendance.
I then got a phone call 48 hours to say the case was closed as they had isolated the toilet and new parts were not covered under the policy!!
It doesn’t need new parts it just needed rodding!!
I have referred back to the insurance company and I am awaiting the response!

"I had boil issues on Friday morning and…"

I had boil issues on Friday morning and reported it around 09:30am. They were not able to find me a service engineer until Tuesday. I have explained to them that I am working Monday to Thursday . They only found an engineer who could come to check in one week time only. I was available this Friday , Saturday and Sunday.They kept calling four times on Friday , just to tell me that they are trying to find someone. I am not sure why they should call like that when they haven’t got an answer .
Despite paying for boiler emergency cover service I was let down.

"Excellent service consistently provided…"

Excellent service consistently provided by PMS. My insurance company tends to use PMS and it has got to the point now that I request this company as I can be assured that they send effective tradespeople who are able to repair whatever the household problem/home emergency is at the time.

"Polite and courteous staff"

Polite and courteous staff. Made sure I was kept informed of what was happening.

"Abbie"

Abbie, was really efficient and a great help with answering the questions I had asked.

"Got right to the point of the issue"

Got right to the point of the issue. Polite and helpful.

"Very helpful"

Very helpful

"Great customer service"

I dealt with Harmony regarding my boiler claim. She was very professional in her manner and gave great customer service .Explained all situations very clearly and I am very happy with the service provided.

"Sam gave excellent service"

Sam was very considerable regarding my current vulnerabilities and recent operations and ensured the engineer was changed be it on a different day. Thank you so much Sam for your reassuring help in reorganising engineer.

"Insurance claim"

Insurance claim
Efficient Helpful Friendly and Fast
Thank you the process was painless!