"Expensive and Useless"

Unhelpful, terrible support - and they’re gaming the trustpilot system… they used to have 2.2/5 stars but somehow are 4/5 now? Something is fishy here.

They don’t provide anything better than Shopify and you can’t get money out of insurance claims. Terrible experience.

"ClearSale has completely transformed…"

ClearSale has completely transformed the way we manage fraud prevention. We no longer spend hours manually reviewing suspicious orders, and our chargeback rate has dropped significantly. The best part is that we can focus on growing our business without worrying about fraud risks. Their service is worth every penny!

"Check your transactions. Asked for payment on 18mth old invoice"

I am not one to leave many reviews, but this deserves a special effort.
I used Clear Sales for my online shopify store for a bit over a year. We sell lower volume, but higher priced items. We are not based in the USA, and although we had fraud detection with shopify, we did not have any cover if there was a fraudulent transaction. So we engaged with Clear Sale to offer they insurance we needed.

During the time, we were charged a few times for transaction that were not covered by Clear sales (eg paypal and BNPL providers). We constantly had to check our monthly reports as we had no faith in being charged for only the transactions that Clear Sale offered their fraud detection services for..
In July 2023, we decided to remove the app as we had no charge backs and the app was more trouble than it was worth..

So why write this review.. well that comes down to December 2024 (Some 18months later) and i received an email stating we owe $2.41 (yes $2.41) and threatened debt collectors. This was the first time i had received any correspondence from Clear Sale about this, and they had my credit card on file, i was auto-debited every month.
So i logged on to review the invoice, however all i can view is a description stating "Invoice related to transactions for July 2023".
So I email Clear Sale with my concern and asking for more info on the amount and a summary of my transactions for the period and other periods to ensure all the incorrectly charged amounts were credited.
A week later (today) i get another email from the same person saying that they haven't heard from me and today is the last day to negotiate (before debt collectors).
At this point, all I can do it actively warn people against this company as they have shown incompetence throughout my time with them, and now 18 month last.. all for $2.41 which i am more than happy to pay when i see what i am charged for.

As for the service, sure they offered the same detection as shopify, with the added insurance if fraud eventuated, but as we never had or made any claims, i cant comment on the claims process..

Final words
- Check your transactions every statement
- Find a more competent provider

"Before ClearSale"

Before ClearSale, we were plagued by chargebacks and frustrated customers. Since partnering with them, fraudulent transactions have almost disappeared, and our revenue has increased. It's the kind of protection every online retailer needs.

"ClearSale not only prevents fraud but…"

ClearSale not only prevents fraud but also ensures that genuine customers don't face unnecessary obstacles, as its name says - ClearSale.

"ClearSale has helped us strike the…"

ClearSale has helped us strike the perfect balance between fraud prevention and customer experience. We no longer lose sales to overly strict filters, and we've built stronger relationships with our customers. Great tool for online retailers.

"We have been with ClearSale for over a…"

We have been with ClearSale for over a year now, and the difference is night and day. Fraudulent transactions used to be a major headache, but their system has made it a non-issue. Plus, their team is always quick to assist when we have questions. Can't recommend them enough!

"We love how ClearSale handles fraud…"

We love how ClearSale handles fraud prevention with a mix of advanced technology and human expertise. Their team genuinely cares about protecting our business. We've saved thousands of dollars thanks to their solution.

"ClearSale is hands down the best fraud…"

ClearSale is hands down the best fraud prevention tool we've used. It's a great feeling knowing we're not turning away good customers anymore. Fantastic service!

"ClearSale has been an incredible…"

ClearSale has been an incredible partner in our e-commerce journey. Their fraud prevention system is precise and reliable, ensuring we don't lose legitimate customers while stopping fraudulent transactions in their tracks. I can't imagine running our business without them.