"Rental car damage claim"

A rock fell down from a cliff and hit our rented car causing damage in the car hood. The car rental company charged us 200 EUR extra for the damage. Luckily, I had added the Collision Damage Waiver Excess option to our insurance, so I claimed the 200 EUR. The TrueTraveller agent (Ana) answered me immediately and in a couple of hours they accepted the full claim and refunded the money.
I've been using True traveller to ensure all my trips since 2016 and I have absolutely nothing to complain about. They cover a huge range of activities and incidents for a very competitive price, and they are always fast and keep everything easy. They are simply the best.

"Amazing"

Amazing! I got small surfing accident and hospital visit in Bali, filled up a form and had the claim accepted and money back on my account the next day. Cannot recommend them enough!

"Professional, fast and friendly"

My claim was processed really fast and uncomplicated. The service was very friendly and very efficient. I was very pleased with the outcome and the whole interaction. Definitely recommend this insurance to other travellers.

"Adventure Travel Insurance"

Professional service, once I had submitted required documentation, claim was dealt with in a timely manner. Staff were informative and provided ongoing support and guidance. I will definitely use Truetravellor for future travel.

"the communication was fast and clear, but the form was pain"

the communication was fast and clear. I liked it. Only the claim form was quite over-complicated, requested information not applicable to my case and was just pain to fill in as PDF. An interactive web-based form would be much better.

"Very pleased with the services, I highly recommend True Traveller"

I recently got an injury while was abroad travelling, thankfully I got insurance with true traveller! I felt well supported and everything was so simple and quick. I got a response on my email immediately and I received the full amount of the claim in a short period of time!

"A very efficient service"

A very efficient service. I completed the claims form as I went to bed and by the next day the claim had been approved and the money was already in my account. I was also able to email directly with an employee when the incident I was claiming for occurred and they replied to the email with advice within a few hours.

"Couldn’t be better"

Being sick in a country far away from home, is stressful enough. I was so scared it would be a lot of work to get my money back, but I didn’t need to worry. Except from the fact that I had to find a place to print the Claim form, this process could not have been easier. The way true traveler handled the situation was quick, easy and with compassion. I can not recommend enough! They replied in one day, which exceeded all expectations. So happy!

"everything very good"

I have nothing but good feelings about true traveller. I had an accident and they answered my questions and accompanied me in the process. i never had an insurance before so I can't compare, but I don't think I'll look for another one in the future. It's flexible, really perfect for travellers and effective.

"Easy, fast and super friendly"

I had to see a doctor in Mexico and turns out I have Covid. I made a claim and everyone was very helpful and super friendly. If your claim has anything to do with Covid you need to send your vaccination records as well. I didn’t know that at first but everything worked out great. Easy and very fast process!