"Won’t insure with anybody else "

I have been exclusively using True Traveller for various working holidays since 2015 with my policies lasting between 1-2 years each time. Although I have rarely needed to claim (fortunately), anytime that I have has been resolved quickly and easily. My most recent claim was approved and resolved within 24 hours. I will be using True Traveller for as long as they’ll have me and wouldn’t want to be insured by anybody else.

"Fast response from the team and…"

Fast response from the team and reliable communication, even from Mexico. highly recommended.

"Extremely disappointed"

I am extremely disappointed in this insurance company, I purely went with them due to the fact they have very good reviews, which must be before people need to claim. The customer service and communication is awful. I have never had to claim on an insurance before but every person, I spoke to told me different things. After 4 days of being in hospital and wanting to leave as quickly as possible, I had to call and email numerous times to get any sort of information as the hospital kept asking me to contact them. I was then lied to and then received an email after finally leaving the hospital to the be told a decision would be made 2 days later. The helpline is 24/7 but clearly isn’t in terms of claims being accepted, the unnecessary stress this has caused was completely avoidable if all of the employees were doing their job properly. Eventually after getting my mother in law to phone, I then received an email saying they will put a payment guarantee with the hospital so we could leave, after waiting all day. I was being told 1/2 hours every time I spoke to someone when clearly this was able to be avoided from the first time I had called.

Edited: 10/04/2024

The response from this company below speaks volumes. Thank you for showing everyone, how unprofessional you are.





I will continue to leave the review on google with the necessary screen shots. Have a nice day 😊

"Honest and Reliable"

Any time I have got hurt, they have paid out

"True Traveller is Amazing!"

True Traveller have always been so amazing! Such fantastic insurance and they're always so responsive. I submitted a claim a few hours ago and have already had a response to say it has been processed - unheard of for insurance companies! Thanks so much for always being so great

"Complete and reliable travel insurance"

This has been the first time I need the assistance of a medical insurance when I was abroad. Fast and full refund of all my expenses after a small medical issue. Super!

"True Traveller may be the best travel insurance firm I have ever dealt with!"

True Traveller may be the best travel insurance firm I have ever dealt with. The online claims form is easy to use and understand. My relatively long and complex claim was reviewed and processed in about 36 hours with payment in my bank account about 24 hours after that. All in all a fantastic experience.

"Fantastic service"

I made a claim for medical expenses on behalf of my girlfriend following a medical incident in India. I was expecting it to take some time to settle but I put my claim in on a Monday and the money was in my bank account by the following afternoon. Amazing service - I cannot fault them. Many thanks to Patrik who was handling my case. Thank you. Tomas

"Dépenses médicales à cause de maladie"

Dépenses médicales à cause de maladie. J’ai eu le remboursement dans la semaine ! Simple et efficace je recommande !

"I highly recommend true travel"

I highly recommend true travel! Super fast and great communication and sorted my claim out so fast!! I’m so grateful and really appreciate all their help! Shout out to Patrik and Dasa! Thank you so much :)!