"Don't believe all the good review you may be unlucky"

Made order for cool mats 13th July queried delays reply was list of troubles, made allowances, but hoped that having been made aware that my order would have then been expedited. No luck.2 more weeks and 2 Emails later and no further reply or acknowledgement, went to pay pal another week and surprise, an email to say my order has been cancelled and refunded. My pet will now get the relief she should have had during last heat wave no thanks to Paws and Presto. Wont use again.

"Great service and will use again"

Great service and will use again
The dog loves his cooling mat -- even the cats use it

"Not what we ordered and no response to queries!"

My husband ordered a towel bundle, they were supposed to be 1 each of brown, blue, grey and green.
It took around 3 weeks for the order to be delivered, ok it may have been a busy time, we can understand that.
When the order arrived, 2 of the towels were the wrong colour, we now have 1 pink and 1 red instead of the blue and green. We would never have ordered pink and red!!
If we had been informed that the colours we wanted were unavailable we would have cancelled the order.
My husband’s email to the company has so far not been answered and from reading the returns policy it would appear that we have to pay the return postage to return goods which are not the ones we ordered??
It is a shame as the towels seem to be quite good quality and perfect for our long haired GSD, just not in pink and red!

"Not great!"

Placed an order 1 week ago, had no update on expected delivery since, no response to email sent.

"Great service!"

Ordered a cooling mat for my dog during this heat wave and it not only came on time, but was an absolutely wonderful product that did its job beautifully! Needless to say we are both very happy with the service ☺️

"Great product, no hassles"

Ordered dog cooling mat and it was so helpful during the recent heatwave - our dog loves it, and it's great at home as well as the car. No hassles with order and delivery, and kept updated at every stage.

"Ordered a few towels for my new dog…"

Ordered a few towels for my new dog walking business and I cannot express enough how much I love them! They’re so easy to dry the dogs with! machine washable and dry so quickly! Absolute god send for muddy/wet paws 🐾!
I did have an issue receiving my order but Tom was amazing in explaining the situation and sent them out as soon as he could! Would definitely recommend to anyone with pooches that like puddles/water! Thank you!

"Improved somewhat"

I recently wrote a bad review about this company. After exchanging emails with Tom, and he did try to get in touch with me by phone, I have now received a full refund. I understand that he has had staffing problems, hence the delay in dispatching goods and delays with refunds. The guy seems very genuine so give him a bit of leeway. Apologies Tom for my last review

"Cockapoo Gives A Paws-Up!"

Cockapoo loves this cooling mat, usually prefers to be as snug to me as possible, but independently chooses to lie on this as place of choice during warmer temperatures.

Held back on a star purely on choice of colours available, blue or grey are alright, but a wider selection would be wonderful.

"What a life saver"

What a life saver! I’m so pleased we purchased the cooling mat. My dog Wren absolutely loves it and has spent the majority of the recent heat wave sprawled out on it.