"Great communication."

I noted the extended lead time (around one month) when ordering and was advised by Hanshaine the same via email after ordering just to be sure I knew and was happy with that. Communication was very good during the order and upon arrival, the battery fitted perfectly and worked well in a first gen iPod and bought it back to life. Great service at a good price.

"Refund"

I did not pay attention to the delivery date, and the company's employee emailed me that it would be delivered in a month (as was mentioned in their product description). I requested a refund, and they refunded my money in a minute.
Very reliable and accessible to business.

"Prompt and honest reply to enquiry"

Prompt and honest reply to enquiry, with post delivery follow up from Elcana at customer support.

"I don't often buy things online and was…"

I don't often buy things online and was expecting a lot of hassle when my battery failed to charge but after one quick phone call explaining the problem Better Batt sent out a replacement battery straight away. It actually arrived 2 days before the notification email came to tell me it was despatched! Kudos to Shine who took my call and was friendly and efficient.

"Going the extra mile"

I fix computers for a living and require replacement batteries from time to time.
Basically, kudos to yourselves because you told me you were unable to supply the batteries I needed in this instance, but, you offered me some suppliers that may be able to assist me in my quest. To me, that means going the extra mile. Well done! I will definitely be back next time.

"Outstanding customer service"

I had a problem with the initial battery I purchased for just $23.99. I advised the company who responded immediately. They not only replaced the battery at no cost but were incredibly attentive in following-up with me to ensure the new battery was working to expectation. This is the best customer service I have experienced in many, many years and the new battery is perfect!

"Helpful AND knowledgeable"

Good communication. Knowledgable AND helpful staff. Met quoted time frames

"It's not what goes a bit wrong in life"

It's not what goes a bit wrong in life, it's how well it's fixed.
Better Batt has #1 customer service... We need more suppliers like them.
100% recommended.

"I've used them before and will continue…"

I've used them before and will continue in future.
Their products work and the quality is always there

"Through a misunderstanding on delivery…"

Through a misunderstanding on delivery time I asked for a refund which was promptly paid.could not ask for better service